Malyasree Dey
Bally
Summary
Results-driven professional with proven expertise in Pension Management, Customer Service, and Financial Operations. Skilled in MS Excel, MS Word, and Microsoft Dynamics 365 to streamline workflows, ensure timely collections, and enhance customer satisfaction. Adept at analyzing financial data, resolving payment disputes, and collaborating with cross-functional teams to improve operational efficiency. Recognized for strong communication, problem-solving, and leadership abilities in work environments.
Overview
4
4
years of professional experience
Work History
Executive - BFS
Reassure, UK
Pune
08.2025 - Current
- Promoted high customer satisfaction by resolving problems promptly, with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritised and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Recognized by management for providing exceptional customer service.
Senior Associate
BestBuy, Geek Squad – Wipro KDC
10.2021 - 08.2025
- Approached each problem with fresh mind and proper strategy to quickly resolve concerns
- Identified and resolved complex issues by applying advanced analytical and troubleshooting methods.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Educated new Clients with detailed information on various services offered and addressed Client inquiries on diverse subjects
- Ensured proper engagement with Clients to increase loyalty and establish relationships
- Trained and supported new team members, maintaining culture of collaboration.
Education
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
Shivajinagar, Pune, Maharashtra 41101601-2025
Bachelor of Technology: Computer Science and Engineering - Computer Science And Engineering
Narula Institute Of Technology
Kolkata, India08-2021
WBCHSE -
Bally Bangasishu (Balika) Vidyalaya
96, Goswami Para Rd, Bally, Howrah, WB 71120106.2017
WBBSE -
Bally Bangasishu (Balika) Vidyalaya
96, Goswami Para Rd, Bally, Howrah, WB 71120103-2015
Skills
- Attention to Detail
- Conflict Resolution & Active Listening
- Customer Service & Client Relationship Management
- Financial Data Analysis (MS Excel, MS Word)
- Leadership, Mentoring & Team Collaboration
- Payment Collections & Dispute Resolution
- Process Improvement
- Technology Integration (Microsoft Dynamics 365, Opus, Alpha)
- Workflow Optimization
Software Proficiency
- Microsoft Office Suite (Word, Excel, Outlook , PowerPoint)
- Microsoft Dynamics 365
- Windows & MacOS
- Opus, Alpha
Accomplishments
- Recognized for being in the top percentile for Customer Handling and Satisfaction.
- Routinely Awarded for being a "Consistent Contributor" during the entire tenure.
- Commended for training and managing new recruits.
- Took active part in organising Cultural activities in Office, later becoming the Cultural Coordinator .
- Volunteering with local NGOs to provide free education to the underprivileged students.
Affiliations
- Avid interest in painting and have received numerous accolades on the same throughout the years.
- Music aficionado.
- Maintaining daily and occasional travel journal.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient
C2
Declaration
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Malyasree Dey
11/10/2025
Timeline
Executive - BFS
Reassure, UK
08.2025 - Current
Senior Associate
BestBuy, Geek Squad – Wipro KDC
10.2021 - 08.2025
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
Bachelor of Technology: Computer Science and Engineering - Computer Science And Engineering
Narula Institute Of Technology
WBCHSE -
Bally Bangasishu (Balika) Vidyalaya
WBBSE -
Bally Bangasishu (Balika) Vidyalaya