SAGNIK GOSWAMI
Kolkata
Summary
Experienced Human Resource professional with over 4 years of expertise in employee relations, policy adherence, and operational efficiency. Proven track record in resolving employee queries, ensuring quality service delivery, and maintaining data privacy. Skilled in applying KAIZEN and LEAN methodologies for process improvement. Demonstrates excellent interpersonal and communication skills, with a strong commitment to integrity and discretion in handling sensitive information.
Overview
9
9
years of professional experience
Work History
AMAZON
Bangalore
Bangalore
03.2022 - Current
- Resolved employee queries on policies and programs, ensuring quality delivery and service level adherence.
- Maintained thorough knowledge of policies for multiple employee groups, enhancing efficiency and accuracy.
- Applied KAIZEN and LEAN methodologies for process improvement, showcasing innovation and commitment to change.
- Ensured data privacy and integrity when handling sensitive information, consistently exceeding query resolution targets.
MSW Associate
Blowhorn
Bangalore
07.2021 - 01.2022
- Onboarded new B2B clients, providing logistical solutions like micro warehousing.
- Built and maintained trust relationships with major clients, consistently exceeding expectations.
- Ensured Service Level Agreements for last mile delivery by proactively addressing potential issues.
- Acted as communication link between key customers and internal teams, addressing requests and concerns promptly.
Business Development Manager
INDUSIND BANK
Kolkata
05.2019 - 12.2019
- Successfully achieved sales targets for various banking products, including Current Accounts, Savings Accounts, and others, focusing on New to Bank (NTB), value, and product mix.
- Exceeded budgeted cross-sell targets across product lines, leading to increased sales.
- Provided exceptional customer service, ensuring high levels of customer satisfaction and maintaining a top-rated customer satisfaction rating.
- Conducted thorough due diligence for New to Bank customers, preventing AML and other banking frauds, with a track record of zero fraudulent transactions. consistently surpassed monthly sales targets for liability sales and maintained detailed sales reports.
Customer Service Officer
AXIS BANK LIMITED
Kolkata
04.2015 - 04.2019
- Proficient in banking operations, overseeing daily transactions, KYC procedures, and due diligence, with a specialized focus on AML and fraud prevention.
- Well-versed in banking ombudsman procedures and regulations, ensuring compliance and adherence to industry standards.
- Knowledgeable in identifying and preventing AML and transaction frauds, with a proven track record of maintaining vigilance and preventing fraudulent activities.
- Demonstrated exceptional capability during the Demonetization period, managing cash volumes exceeding 7 crores without errors or frauds.
- Held the role of sole cashier, accountable for all cash handling and reconciliation tasks within the branch.
- Upheld rigorous ethical standards in banking practices, including prompt filing of Suspicious Transaction Reports (STR), ensuring swift action against suspected cases of fraud or money laundering.
Education
Bachelor of Science - Media Science
Maulana Abul Kalam Azad
University Of Technology, West Bengal.01.2015
Bidhan Chandra Institution, Durgapur, West Bengal
Durgapur 01.2012
ICSE -
St Peters School, Durgapur, West Bengal
01.2010
Skills
- Reconciliation
- Customer Service
- Customer Relationship Management
- Dependable and Responsible
- Microsoft Office
- Calm Under Pressure
- Written Communication
- Organizational Skills
- Leadership
- Customer Relatiom
- Relationship Building
- Fluent in English
- Decision-Making
- Payroll Management
- Employee Relations
- Succession Planning
- Organizational Development
- Benefits Administration
- Workforce Planning
- Global HR Management
- Staff Management
Timeline
AMAZON
Bangalore
03.2022 - Current
MSW Associate
Blowhorn
07.2021 - 01.2022
Business Development Manager
INDUSIND BANK
05.2019 - 12.2019
Customer Service Officer
AXIS BANK LIMITED
04.2015 - 04.2019
Bachelor of Science - Media Science
Maulana Abul Kalam Azad
Bidhan Chandra Institution, Durgapur, West Bengal
ICSE -
St Peters School, Durgapur, West Bengal
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