Sagun Sharma
Mumbai
Summary
Project Associate with over 5 years of experience in operations management and workflow optimization across diverse industries. Proven ability to adapt quickly and manage time effectively, leading to enhanced efficiency in all tasks. Focused on continuous improvement and delivering impactful solutions in dynamic environments. Strong analytical and creative problem-solving skills drive results and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
English Linguist
Zoo India
Mumbai
09.2022 - Current
- Analyzed language data for cultural relevance and accuracy in projects.
- Conducted linguistic research to support localization efforts for clients.
- Edited and proofread translations for clarity and adherence to guidelines.
- Reviewed client feedback to improve service delivery and client satisfaction.
- Implemented quality control processes to ensure linguistic standards were met.
Process Associate
Palai RCM Solutions
Andheri East
07.2021 - 08.2022
- Managed scheduling for SEVA MED CARE, ensuring efficient patient flow and service delivery.
- Progressed from scheduler to handling client relations and surgical scheduling.
- Acquired comprehensive knowledge of medical and insurance processes within one year.
- Conducted medical audits to maintain compliance and enhance operational effectiveness.
- Demonstrated rapid learning ability in a challenging revenue cycle management environment.
- Facilitated inbound calls, assisting patients with inquiries and appointment scheduling.
- Expanded responsibilities to include direct client management, improving service quality.
- Gained valuable insights into revenue cycle operations specific to US clinics.
English Linguist
VistaIndia
Andheri West
07.2020 - 08.2021
- Served as English Linguist at VistaIndia for one year, enhancing language proficiency.
- Edited and proofread translations for clarity and adherence to guidelines.
- Reviewed client feedback to improve service delivery and client satisfaction.
- Collaborated on diverse projects, gaining extensive exposure to various content types.
- Engaged with peers, fostering a professional environment that encouraged growth.
- Contributed to multiple initiatives, expanding skillset and operational knowledge.
English Language Expert
Eduauraa
Andheri West
07.2019 - 03.2020
- Conducted quality checks on content developed for English language learning programs.
- Created engaging materials for the English Speaking Course to enhance learner outcomes.
- Contributed to educational content aimed at overcoming language barriers in professional settings.
- Collaborated with team members to ensure high standards in course materials.
- Acquired new skills and knowledge in content development during a seven-month tenure.
Education
B. Com - Accounting
Malini Kishore Sanghvi College of Commerce And Science
Mumbai07-2021
Skills
- Public speaking
- English Proficiency (Spoken and Written)
- Creative writing
- Data collection and analysis
- Planning and execution
- Content writing
- Voice Acting and Comic Editing (Fresher)
- Proactive problem solving
- Multitasking Abilities
- Teamwork and collaboration
Certification
- Completed my PMP in May 2025 through Coursera
Languages
Hindi
First Language
English
Advanced (C1)
C1
Korean
Beginner
A1
Timeline
English Linguist
Zoo India
09.2022 - Current
Process Associate
Palai RCM Solutions
07.2021 - 08.2022
English Linguist
VistaIndia
07.2020 - 08.2021
English Language Expert
Eduauraa
07.2019 - 03.2020
B. Com - Accounting
Malini Kishore Sanghvi College of Commerce And Science
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