SAHAB SINGH
Project, Incident and Operation Manager
Mathura,UP
Summary
Results-driven Telecom Professional with extensive experience in Project Management, Network Operations, and AI/ML-based Automation. Skilled in designing and implementing automation frameworks for telecom networks using Artificial Intelligence, Machine Learning, and Cloud-based Delivery Models. Proven expertise in Service Delivery, Customer Relationship Management, and Cross-functional Team Leadership. Adept at managing end-to-end telecom projects with a strong focus on SLA compliance, resource optimization, and timely execution. Passionate about leveraging data-driven approaches and intelligent automation to enhance operational efficiency and drive continuous improvement in telecom environments.
Overview
18
18
years of professional experience
6
6
Certification
Work History
Incident Management Lead
Nokia Solutions & Networks India Pvt Ltd.
12.2018 - Current
- Incident & Outage Management: Proven expertise in handling catastrophic network outages and escalated incidents across Telecommunications, IT, and Network Infrastructure with a focus on rapid restoration and minimal impact.
- Leadership & Team Management: Lead a global Incident Management team of 50+ resources, overseeing shift operations, resource planning, performance, and continuous improvement of service delivery.
- Stakeholder Communication & SLA Adherence: Accountable for ensuring SLA/OLA compliance, conducting governance meetings with stakeholders, addressing senior leadership, and managing customer escalations effectively.
- Process Improvement & Monitoring: Monitor incident management processes, lead Root Cause Analysis (RFO), and recommend enhancements to drive operational excellence and customer satisfaction.
- Cross-Functional Coordination & Change Management: Facilitate cross-domain team interlock (BSS/CS/PS/MPBN/TXN/OSS), participate in change management forums, and ensure end-to-end tracking of tools and connectivity issues.
SCFT and Optimization Lead
Nokia Solutions & Networks India Pvt Ltd.
03.2016 - 11.2018
- Extensive Experience with Nokia Tools: Proficient in CM Editor, CM Operations, Performance Manager, NE Integrator, and monitoring network KPIs and parameters using NetAct for LTE/4G networks.
- Project Management & Implementation: Led all 4G project activities in the Gujarat telecom circle, including parameter configuration, upgrade planning, and BTS/SBTS remote management.
- RF Planning & Optimization: Skilled in determining RF parameters (antenna type, height, tilt), LTE RF measurement analysis (RSRP, SINR, CQI), and interference mitigation through spectrum cleaning.
- KPI Monitoring & Performance Analysis: Monitored and analyzed key LTE KPIs such as RRC and E-RAB setup success rate, handover success rate, throughput, and call drop rate to ensure optimal network performance.
- Parameter Validation & Auditing: Conducted validation of golden parameters, XML-based updates, OSS-based pre/post-trial analysis, and regular audits to maintain network configuration integrity and performance.
Field Manager
Nokia Solutions Networks
05.2011 - 02.2016
- Client Coordination & Network Deployment: Acted as SPOC for Bharti projects, leading integration and commissioning of 2G, 3G, and 4G (LTE) eNodeBs on Nokia equipment, ensuring timely execution and project compliance.
- Team & Operations Management: Managed cross-functional teams including Field Engineers, Project Coordinators, and NOC staff to ensure seamless network operations and field deployments.
- Performance Monitoring & KPI Optimization: Analyzed OMCR reports for network performance metrics (TCHB/SDB) and implemented corrective actions to meet project KPIs and achieve successful sign-offs.
- Network Upgrades & Site Rollouts: Oversaw 2G BTS swaps, LTE implementations, antenna/TRX/sector additions, CRF creation via PT4, and coordinated with RF, BSS, Infra, and Transmission teams for new site rollouts.
Sr. Engineer
Sasken Networks Engineering Ltd.
01.2008 - 04.2011
- Project Planning & Implementation: Planned and coordinated cabinet expansions and site swaps by working closely with TI, Infra, BSS, Transmission, and NOC teams to meet customer and network requirements.
- Equipment Installation & Reporting: Performed I&C of Nokia Ultra, Flexi, and Metro BTS, microwave links, and transmission equipment (FIU, FXI RRI, E1/T1), conducted Acceptance Testing (A/T), and maintained regular site installation and upgrade reports for customers.
Education
Bachelor of Technology - Electronics and Communications
Sachdeva Institute of Technology
Mathura, U.P.PGDBA (Post Graduate Diploma in Business Administration) - Operations Management
Symbiosis University
Skills
- Approachable demeanor
- Cross-functional teamwork
- Service excellence
- Strategic issue analysis
- Prioritization and scheduling
- Strong focus on accuracy
- Flexible in dynamic environments
- Diligent and trustworthy
- Proficient in managing multiple tasks
- Clear interpersonal communication
- Problem-solving skills
- Proficient in organization techniques
- Maintains focus during challenging circumstances
- Engaged listening
- Analytical decision-making
Accomplishments
- Managed Network Operations Across 9 Countries: Successfully handled Bharti Africa's telecom operations across 9 countries, working closely with senior leadership (CTO, Operations Directors, Managers) to ensure high network availability.
- High-Volume LTE Deployment: Managed Network Operations Across 9 Countries: Successfully handled Bharti Africa's telecom operations across 9 countries, working closely with senior leadership (CTO, Operations Directors, Managers) to ensure high network availability.
- High-Volume LTE Deployment: Completed SCFT and submitted reports for over 1,000 LTE (FDD & TDD) eNodeB sites for Vodafone Gujarat within 1 month, demonstrating speed and efficiency in large-scale deployments.
- Rapid LTE Implementation & Drive Testing: Lead the implementation, SCT, and drive test of 1,000+ LTE FDD eNodeB sites within 100 days, delivering high-quality results under tight timelines.
- Recognized Leadership in Enterprise Project: Awarded for excellence by the Operations Director for acting as Central SPOC across 5 telecom circles and completing 1,000+ feasibility closures in 1 month for the IWAN project.
- Award-Winning Swap & Expansion Execution: Received multiple performance awards for successfully completing 100+ BTS swaps in a month (Feb 2009) and 200+ cabinet expansions (Dec 2008).
- Project Delivery at Scale: Coordinated the implementation and handover of more than 5,000 telecom sites to operations over a 9-year period, ensuring service readiness and operational continuity.
Certification
- ITILV4 foundation certification exam.
- Redhat Openstack Cloud certification.
- Scrum Master
- Foundation (L1) AI/ML and GenAI.
- Digital Delivery Workflow Owner
- OMS Incident Management.
Professional Synopsis
- Having about ~ 18 Yrs. Experience in functional rolls in the areas of Network Operations and Optimization, Project Management, Planning, Remote Delivery in Telecom Industry.
- Good understanding of end-to-end network functionality (2G/3G/4G/5G).
- Good understanding of tools like NetAct, Netcool, ITSM, IRDB, RIVA, SCCT.
- Excellent hands-on experience on Network Operations and Optimization, Project Management Deployment, Optimization & Performance Measurement.
- Good understanding of telecommunications network/information technology solutions & products in 2G/3G/4G/5G technologies
Timeline
Incident Management Lead
Nokia Solutions & Networks India Pvt Ltd.
12.2018 - Current
SCFT and Optimization Lead
Nokia Solutions & Networks India Pvt Ltd.
03.2016 - 11.2018
Field Manager
Nokia Solutions Networks
05.2011 - 02.2016
Sr. Engineer
Sasken Networks Engineering Ltd.
01.2008 - 04.2011
Bachelor of Technology - Electronics and Communications
Sachdeva Institute of Technology
PGDBA (Post Graduate Diploma in Business Administration) - Operations Management
Symbiosis University
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