SAHADEO BABU PATKAR

Deputy Manager – Corporate Security

Professional Summary

Experienced security professional with expertise in corporate security operations, risk assessment, incident management, security compliance, and personnel management. Skilled in managing security functions across multiple locations, implementing security controls, conducting investigations, overseeing vendor performance, and ensuring adherence to organizational security and information security standards.

Key Responsibilities & Achievements

Security Operations Management

• Managed security operations across corporate offices and Visa Application Centers, ensuring the safety of employees, visitors, assets, and business operations.
• Supervised deployment, performance evaluation, and operational effectiveness of security personnel and security service providers.
• Implemented and monitored security policies, procedures, and life-safety measures to prevent security incidents and business disruptions.
• Administered automation security systems including access control, CCTV surveillance, alarm monitoring, and visitor management systems.

Risk Assessment & Compliance

• Conducted security risk assessments, pre-commencement audits, and security reviews to identify vulnerabilities and implement corrective actions.
• Ensured compliance with corporate security standards, information security requirements, and regulatory guidelines.
• Supported implementation and maintenance of security controls and security governance frameworks.

Incident Management & Investigations

• Led incident reporting, escalation, and response processes, ensuring timely communication to management and stakeholders.
• Conducted investigations into security breaches, thefts, frauds, and other incidents, preparing detailed reports and recommending preventive measures.
• Coordinated with law enforcement agencies, local authorities, and internal stakeholders when required.

Vendor & Contract Management

• Managed security vendors, contract security personnel, and service providers, ensuring adherence to service level agreements (SLAs) and organizational requirements.
• Conducted vendor performance evaluations and implemented improvement plans to enhance service quality.

Training & Awareness

• Conducted security awareness programs, emergency response drills, and employee training sessions to strengthen security culture and preparedness.
• Advised operational teams on security best practices, risk mitigation measures, and safety compliance requirements.

Security Systems & Monitoring

• Monitored physical and information security systems to ensure integrity, availability, and effectiveness.
• Maintained security logs, daily reports, incident records, and management dashboards for operational review.
• Assisted in testing, maintenance, and enhancement of security technologies and surveillance infrastructure.

Leadership & Stakeholder Management

• Collaborated with cross-functional teams to ensure business continuity and achievement of critical service levels.
• Provided leadership support in managing departmental objectives, security projects, and continuous improvement initiatives.

Core Competencies

• Corporate Security Management
• Risk Assessment & Mitigation
• Incident Management
• Pre-Commencement Audits
• Vendor Management
• Physical Security Operations
• Access Control & CCTV Systems
• Security Investigations
• Information Security Compliance
• Crisis & Emergency Response
• Security Awareness Training
• Regulatory Compliance
• Team Leadership
• Stakeholder Management
• Business Continuity & Safety Management

• Provided remote technical support and troubleshooting for CCTV and non-CCTV security systems.
• Assisted customers with installation, configuration, and maintenance of Video Door Phone (VDP) systems.
• Supported Attendance Machine Systems including device setup, connectivity, and user management.
• Diagnosed and resolved issues related to Fire Alarm Systems and Intrusion Detection Systems (IDS).
• Guided clients through hardware and software troubleshooting, system integration, and network configuration.
• Ensured timely resolution of technical issues while maintaining high customer satisfaction.

In-House Engineer / Project Coordinator – CRISIL Limited (Pan India Operations)

• Managed the Annual Maintenance Contract (AMC) for CRISIL Limited across multiple locations throughout India.
• Coordinated and supervised preventive and corrective maintenance activities to ensure uninterrupted operations.
• Handled end-to-end project execution, including planning, scheduling, resource allocation, and vendor coordination.
• Provided technical support and issue resolution for Pan India sites within agreed service levels.
• Monitored project progress, prepared status reports, and ensured timely completion of maintenance and project activities.
• Coordinated with stakeholders, clients, and field engineers to maintain high service quality and customer satisfaction.
• Ensured compliance with organizational standards, safety requirements, and operational procedures.

Resume Achievement Version:

• Successfully managed Pan India AMC operations and project execution for CRISIL Limited as an In-House Engineer, ensuring high system availability, timely maintenance, and effective coordination across multiple locations.

Engineer – Services

Gunnebo India Private Limited
Employment Period: November 2013 – May 2021

Key Projects Executed

• Asian Paints – Visakhapatnam Plant
• Asian Paints – Mysore Plant

Annual Maintenance Contract (AMC) & Service Support

Provided maintenance, troubleshooting, and technical support for:

• CCTV Surveillance Systems
• Fire Alarm Systems
• Intrusion Detection Systems

Major Clients Served

• JP Morgan
• UltraTech Cement
• ACC Cement
• Tata Power
• Castrol
• Smartech Technologies
• Ball Corporation
• Tata Croma
• Max Retail
• Lifestyle
• Berger Paints
• Nerolac Paints
• BDHC
• ECIL

Roles & Responsibilities

• Executed installation, testing, commissioning, and maintenance of electronic security and life safety systems.
• Performed preventive and corrective maintenance activities for CCTV, Fire Alarm, and Intrusion Detection Systems.
• Diagnosed system faults, conducted root-cause analysis, and implemented corrective actions to ensure optimal system performance.
• Managed AMC activities across multiple customer sites, ensuring compliance with service-level agreements (SLAs).
• Coordinated with clients and stakeholders to resolve technical issues and maintain high customer satisfaction levels.
• Provided on-site technical support and ensured timely resolution of service requests and breakdown calls.
• Maintained service reports, maintenance records, and technical documentation in accordance with company standards.
• Ensured adherence to safety, quality, and operational procedures while delivering field service activities.
• Supported system upgrades, inspections, and periodic audits to enhance reliability and security effectiveness.

Key Achievements (Customize with actual figures)

• Maintained 98%+ system uptime across multiple client locations through proactive maintenance and timely fault resolution.
• Successfully supported 20+ AMC customer sites across the region.
• Improved service response efficiency through effective maintenance planning and customer coordination.
• Contributed to the successful execution and handover of security system projects at leading industrial and commercial facilities.

Qualitronics Private Limited

Service Engineer June 2013 to October 2013

Key Responsibilities:

• Managed Annual Maintenance Contract (AMC) services for leading public and private sector banks.
• Performed installation, preventive maintenance, troubleshooting, repair, and technical support for banking equipment and systems.
• Ensured maximum equipment uptime through timely breakdown support and proactive maintenance activities.
• Coordinated with bank officials and end-users to resolve technical issues efficiently and maintain service quality.
• Maintained service records, AMC schedules, and compliance with service-level commitments.

Client Banks Supported:

• Bank of India
• State Bank of India (SBI)
• Corporation Bank
• ING Vysya Bank
• Canara Bank
• Syndicate Bank
• Bank of Baroda

Experience Summary

Served as a Service Engineer at Qualitronics Private Limited, responsible for AMC operations, preventive maintenance, installation, breakdown maintenance, and customer support for multiple banking clients. Successfully ensured high system availability, minimized downtime, and delivered quality technical services while maintaining strong customer relationships.

Key Skills

• Annual Maintenance Contracts (AMC)
• Preventive & Corrective Maintenance
• Technical Troubleshooting
• Customer Support & Service Management
• Banking Equipment Maintenance
• Incident Resolution
• Field Service Operations
• Client Relationship Management