SAHAD N SALIM
Andoorkonam
Summary
Seeking a suitable position in accordance with my professional experience, and qualification skills gained over the years to the full extent for development, thereby contributing to the growth and profitability of the organization as well as attaining self-growth in my career..
Overview
6
6
years of professional experience
1
1
Certification
Work History
Engineer
IBS Software Services, Techno Park, Trivandrum
12.2021 - Current
- Reduced downtime by promptly identifying, diagnosing, and resolving complex network problems.
- Collaborated with cross-functional teams to streamline communication and enhance overall efficiency.
- Closed first-time tickets quickly and met resolution volume requirements.
- Exceeded SLA standards for response times and problem resolution.
- Mentored junior engineers by guiding best practices related to NOC operations.
- Ensured maximum availability of critical systems through proactive health checks and performance monitoring.
- Improved network performance by proactively monitoring and resolving issues promptly.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Participated in on-call rotations to provide round-the-clock support for urgent issues or escalations.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Knowledge and working experience with monitoring tools like Grafana, Cloud watch, Pingdom
- Working knowledge in service now ticketing tool
SYSTEM ADMINISTRATOR
SRS Info Solutions
09.2020 - 12.2021
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Implemented corrective plans of action for network availability and latency.
- Drove continuous improvement of IT governance processes.
SYSTEM ADMINISTRATOR
VOLKS Electronics Pvt. Ltd.
08.2018 - 08.2019
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
Education
HIGHER SECONDARY - Biology Science
Govt H.S.S Neduveli
TRIVANDRUM, KERALAS S L C -
L V H S Pothencode
TRIVANDRUM, KERALADIPLOMA - Computer Engineering
Govt. Polytechnic College
TRIVANDRUM, KERALA01.2018
Skills
- Assembling Of PC’s
- Installation & Troubleshooting Software’s & Hardware Devices
- Installation & Troubleshooting Of Operating System
- Configuration Of Domain & Workgroup
- Installation & Configuration Of Router , Switch , Modem
- Configuration Of VLAN , VPN , IPV4 , IPV6
- Knowledge In Switching & Routing Configurations
- System Troubleshooting
- Root Cause Analysis
- Teamwork and Collaboration
Certification
- Cisco Certified Network Associate (Routing & Switching)
- Computer Hardware & Networking
- Certified in AWS Solutions Architect - Associate(1b97313b0d7e468f821257d121601269)
Languages
English
Malayalam
Tamil
Hindi
Personal Information
Date of Birth: 06/17/1997
marital status: Single
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and if given me an opportunity to work in your esteemed concern, I will prove my proficiency to exceed your expectations.
Timeline
Engineer
IBS Software Services, Techno Park, Trivandrum
12.2021 - Current
SYSTEM ADMINISTRATOR
SRS Info Solutions
09.2020 - 12.2021
SYSTEM ADMINISTRATOR
VOLKS Electronics Pvt. Ltd.
08.2018 - 08.2019
HIGHER SECONDARY - Biology Science
Govt H.S.S Neduveli
S S L C -
L V H S Pothencode
DIPLOMA - Computer Engineering
Govt. Polytechnic College
- Cisco Certified Network Associate (Routing & Switching)
- Computer Hardware & Networking
- Certified in AWS Solutions Architect - Associate(1b97313b0d7e468f821257d121601269)
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