SAHALAM MIAH
Agartala
Summary
Dedicated Office Assistant with over 3 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of MS office and history achieving high data output.
Overview
7
7
years of professional experience
Work History
Office Assistant
Regional Research Institute, Govt. of India
03.2020 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Purchased and maintained office supplies.
- Completed clerical tasks such as filing, copying, and distributing mail
- Maintained and updated office records, both digital and physical
Customer Service Representative
Intelenet Global Service
07.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally and also managed over 50 customer calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
Salesman
Big Bazar
05.2016 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products and also increased sales by 20
- Upheld high standards of customer service by promoting and up selling new products and services
Education
Bachelor of Commerce (B.Com) -
Tripura University
Tripura06.2014
Diploma In Computer Application -
Novel Computer
Amtali06.2012
Skills
- Digital File Management
- Office Machine Operation
- Data Entry
- Spreadsheet Creation
- Government Forms
- Technical Support
- Financial Records and Processing
- Data Recording
- Filing
- Billing and Coding
- Microsoft Office
- Office Management
- Excel Spreadsheets
Personal Details
DOB: 5th Jan, 1992
Nationality: Indian
Passport No:M3972308
Expiry date: 1st Dec, 2024
Location: Agartala India.
Languages
English
Upper intermediate (B2)
Bengali
Advanced (C1)
Timeline
Office Assistant
Regional Research Institute, Govt. of India
03.2020 - Current
Customer Service Representative
Intelenet Global Service
07.2018 - 03.2020
Salesman
Big Bazar
05.2016 - 06.2018
Bachelor of Commerce (B.Com) -
Tripura University
Diploma In Computer Application -
Novel Computer
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