Summary
Overview
Work History
Skills
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Timeline
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Sahan Majumdar

Sahan Majumdar

Senior Operations Manager
Bangalore

Summary

A highly accomplished and strategically-minded Operations Leader with over two decades of diversified experience in high-volume logistics and supply chain management, including 5.5 years at Amazon in pivotal Senior Manager and Site Leader roles. Proven expertise in invigorating operational efficiency, leading large-scale sortation and transportation networks, and consistently delivering record-breaking results through complex campaigns. An enterprising, mission-oriented leader adept at envisioning future operational courses, cultivating high-performing teams in rigorous cross-functional environments, and maintaining the highest safety standards.

Overview

13
13
years of professional experience

Work History

Senior Manager, Operations (Regional Manager, Surface Transportation)

Amazon India
Bangalore
01.2025 - Current
  • Managed Amazon Transportation Services (ATS) surface transportation for the South region (Karnataka, Tamil Nadu, Telangana, Kerala), overseeing ~1,500 (BAU) to ~2,500 (Peak) daily trips.
  • Introduced structured, cadence-based carrier reviews, integrating performance, safety, and relationship management for 250+ carrier partners.
  • Implemented Telematics (Driver Monitoring Systems (DMS) and Advanced Driver Assistance Systems (ADAS)) across 3,000+ vehicles, resulting in a 35% reduction in high severity accidents (vs Q1’24) and Intercity Accident Per Million KM trending at 1.82 (-20.8% vs Goal).
  • Implemented and developed operational standards, policies and procedures.

Senior Manager, Operations (Site Leader, Extra Large Sort Center, SBCZ)

Amazon India
Bangalore
03.2023 - 01.2025
  • Spearheaded comprehensive operations for an Extra-Large Sort Center, overseeing daily sortation of +450K (BAU) to 681K+ (peak during Jupiter ART) shipments, ensuring adherence to critical safety, productivity, and cost efficiency targets.
  • Directed strategic initiatives to optimize network performance, enhance associate engagement, and foster a culture of continuous improvement and innovation.
  • Key Contributions & Achievements (Site Leader, SBCZ, Mar 2023 - Jan 2025):
  • Record-Breaking Performance:
  • - Led SBCZ to record-breaking performance during GIF’24, achieving the highest daily throughput for any Amazon India Sort Center to date at 681,000+ shipments, despite facing significant internet and vehicle contingencies.
  • - Consistently ranked in the Top 3 in the STRIDE scorecard for operational excellence from June 2024 to December 2024.
  • Operational Excellence & Cost Optimization:
  • - Improved CTPH (Throughput) by ~9% (from ~90 to ~98) in 2024 and achieved a Cost Per Shipment (CPS) ~4% favourable to Operating Plan.
  • - Reduced Packaged Free Shipments (notes part of Reusable Container Project) losses by 400% in 2024 vs. 2023 through targeted process improvements.
  • - Demonstrated bold decision-making by keeping the site operational during a critical IT outage, avoiding impact to ~230,000+ customer orders.
  • - Facilitated numerous trials and pilots (e.g., Foldable Large Containers and Powered Bagging Layouts), cultivating a “Day 1” culture of experimentation without compromising operational efficiency.
  • Talent Development & Engagement (Striving to be Earth’s Best Employer):
  • - Championed diversity and inclusion goals, achieving 100%+ Diversity targets across all cohorts and increasing DHH (Differently-abled) associate representation to 13% (highest in IN Operations).
  • - Reduced associate attrition from 8% to 2% and absenteeism from 12% to 6% through targeted engagement initiatives.
  • - Coached and mentored 35+ L3 employees on ‘Respectful Leadership’ and successfully navigated a 50%+ manager turnover while maintaining stellar site performance.

Head of Operations (Large Sort Center)

Amazon India
Bangalore
12.2019 - 04.2023
  • Ensured unhindered operations of BLRH, sorting 300K+ shipments daily, during unprecedented nationwide COVID-19 lockdowns. Collaborated to ensure legal and safety compliance to recommence operations within 3 days post-lockdown.
  • Spearheaded regional vaccination efforts as part of the Vaccination Task Force, achieving 100% first-dose vaccination at BLRH and facilitating over 80% vaccination for the South region.
  • Fostered a safety-first culture, contributing to the site crossing 5 Million+ safe work hours (with 2.5 Million+ safe hours under own leadership).
  • Drove 40% productivity improvement post COVID-19 social distancing restrictions by leveraging KATA & Kaizen methodologies.
  • Awarded “Going Beyond” (Jun’21) for implementing Virtual Guarding (VGR), resulting in annual savings of ~5 Million INR.
  • Coordinated with central teams on setting up new processes (ZBS, PPE box) and served as regional POC for productivity and throughput improvement initiatives across all Sort Centers.
  • Successfully led and delivered crucial peak events (Prime Day 2020, 2021; Diwali 2020) with zero safety incidents and strong performance (
  • Decisively crossed the 400K+ shipment handling mark for the first time during Diwali’20 (NC< 0.06% on multiple days).
  • Site processed 10 Million+ packages in Aug’20, marking only the second instance of such volume in Amazon.in at that time.
  • Minimized reverse leg losses from 3.8 Million INR/week to ≤0.6 Million INR/week during the Diwali’20 peak week.

Commanding Officer (Head of Composite Logistics Battalion) - Colonel

Indian Armed Forces (Logistics & Supply Chain)
Hissar
04.2018 - 05.2019
  • Strategized and directed operations of a transport-intensive (vehicles worth Rs 90+ Cr), multi-cultural logistic unit (650+ personnel) in active operations (post Pulwama), achieving battle superiority.
  • Efficiently materialized logistics requirements for 18,000+ troops (Division Sized Force) and 2,500+ complex war-fighting equipment during active operations, significantly boosting morale.
  • Mentored HR functions, including designing and implementing a quantified system of evaluation and performance-based incentives, transforming training standards and cost-effectiveness.
  • Designed and implemented training norms for joint operations with cross-functional Army & Air Force teams.
  • Concluded and negotiated 3PL contracts valued at 4 Crore+ INR, optimizing costs.
  • Managed and maintained 400+ complex transport fleet and equipment with 95%+ serviceability, achieving zero failures.

Commandant (Head of Logistic Base, Bangalore) - Colonel

Indian Armed Forces (Logistics & Supply Chain)
Banglaore
06.2016 - 04.2018
  • Directed operations meeting Ration, Fuel, Oil & Lubricant requirements for 35,000+ cross-functional troops and 2,000+ equipment in a complex metro city environment (Bengaluru).
  • Controlled inventory and managed warehouses for rations stocks with an annual turnover of 2,500+ Tons (54+ Crore INR), ensuring absolute consumer delight through internal quality audits.
  • Operated 38+ trade-owned Kerbside fuel pumps, managing commissioning, demand, and bulk handling of 100+ KL of fuel, oil & lubricants with absolute Service Level Performance (SLP).
  • Optimized budgeting of public funds for procurement of rations, instituting total P&L accountability.
  • Automated functioning to create total asset visibility, reducing stocking and moving towards Just-In-Time (JIT) logistics.

Assistant Director Supplies - Lt Colonel

Indian Armed Forces (Logistics & Supply Chain)
Udhampur, J&K
06.2014 - 06.2016
  • Managed Supply Chain Management (SCM) of rations, including demand estimation, forecasting, and stock movement for 350,000+ troops across cross-functional establishments.
  • Controlled stocking and inventory of 40,000+ tons of rations for 90,000+ troops in winter cut-off posts for over 6 months.
  • Led demand forecasting, RFP formulation, benchmarking, negotiations, and contract conclusion (value 100+ Crore INR) for dry supplies for 350,000+ troops.
  • Formulated inventory based on troop preference, conducted demand surveys, and concluded contracts for Special Rations for troops deployed above 12,000ft.
  • Mitigated Disaster Relief Operations in Kashmir valley through active participation in Operation Megh-Rahat (flood relief operation by Indian Army in 2014).

Officer Commanding (Head of Transport) - Major/Lt Colonel

Indian Armed Forces (Logistics & Supply Chain)
Jaigoan, IMTRAT
06.2012 - 06.2014
  • Meritoriously selected to spearhead a transport establishment providing logistic support to a friendly foreign country (Bhutan).
  • Managed Total HRM and galvanized a workforce of Army & Civilian General Transport drivers, including pay & allowances projections and disbursement through the Ministry of External Affairs.
  • Managed a transport fleet worth 4.5 Crore+ INR and a budget of 16.8 Crore+ INR (including workforce pay & allowances), maintaining the fleet in absolute readiness.
  • Pioneered achieving real-time situational awareness of transport operations through innovative use of GPS.
  • Achieved unprecedented reduction in fuel consumption by introducing unique SLP techniques.
  • Led Assets & Facility creation valued at 2 Crore+ INR for improving training and maintenance infrastructure.
  • Oversaw multi-site operations of overseas detachments spatially separated by over 200 Kms.

Skills

Strategic planning

Talent development

Operations management

Resource allocation

Timeline

Senior Manager, Operations (Regional Manager, Surface Transportation)

Amazon India
01.2025 - Current

Senior Manager, Operations (Site Leader, Extra Large Sort Center, SBCZ)

Amazon India
03.2023 - 01.2025

Head of Operations (Large Sort Center)

Amazon India
12.2019 - 04.2023

Commanding Officer (Head of Composite Logistics Battalion) - Colonel

Indian Armed Forces (Logistics & Supply Chain)
04.2018 - 05.2019

Commandant (Head of Logistic Base, Bangalore) - Colonel

Indian Armed Forces (Logistics & Supply Chain)
06.2016 - 04.2018

Assistant Director Supplies - Lt Colonel

Indian Armed Forces (Logistics & Supply Chain)
06.2014 - 06.2016

Officer Commanding (Head of Transport) - Major/Lt Colonel

Indian Armed Forces (Logistics & Supply Chain)
06.2012 - 06.2014

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Sahan MajumdarSenior Operations Manager