Sahana B K

Career Progression: Teletrainers Lead → Junior Product Manager

• Facilitated workshops to enhance team skills in communication — focusing on tone, language corrections, how to engage with different types of users, and knowledge retention.
• Documented and distributed call sheets to the team and maintained user data.
• Recommended changes in teletraining projects by observing trends in user responses and improving existing processes as needed.
• Conducted comprehensive audits to assess compliance with regulatory standards and trained teletrainers accordingly.
• Responsible for end-to-end management of replication launch projects, including tech setups.
• Collaborated with Med, HC, PD, and other teams to ensure successful launches.
• Managed data and prepared reports for external stakeholders.
• Optimized user journeys to improve engagement.
• Exploring coding and learning technical aspects to improve product management skills.

Platforms & Tools: RapidPro, TextIt, Turn.io, Exotel, SurveyCTO, Google Workspace, Linear

• Conducted outbound calls to mothers and caregivers to deliver Health reinforcement information.

• Conducted microbial analysis using aseptic techniques and laboratory protocols.
• Prepared culture media and maintained stock solutions for experiments.
• Documented findings in lab reports and maintained data integrity.

• Collaborated with cross-functional teams to enhance service delivery and project execution.
• Prepared comprehensive reports and presentations for stakeholder meetings and reviews.
• Supported project management activities by tracking timelines and deliverables effectively.
• Updated databases to ensure information accuracy and accessibility.