Sahana C A
Bengaluru,KA
Summary
Dedicated and results-driven Telemarketing Team Leader with 2.5 years of experience in sales at Justdial. Adept at leading teams, achieving sales targets, and enhancing customer engagement through effective communication and strategic planning.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telemarketing Team Leader
Just Dial
11.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led a team of telemarketers to achieve and exceed sales targets.
- Developed and implemented sales strategies to improve conversion rates.
- Provided training and mentorship to team members, enhancing overall productivity.
- Monitored and analyzed sales performance metrics to optimize team efficiency.
- Ensured excellent customer service and built strong client relationships.
Education
Master of Commerce - Financial Management
Haranahalli Ramaswamy Institute
Hassan05-2019
Bcom - Accounting And Finance
Sri Adichunchanagiri First Grade College
Channarayapatna, India06-2017
Skills
- Sales Leadership & Team Management
- Telemarketing & Customer Engagement
- Sales Strategy & Target Achievement
- Performance Analysis & Reporting
- Communication & Negotiation Skills
- CRM & Lead Management
Certification
- Best Sales employee
- Best Team Leader
Languages
kannada
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Telemarketing Team Leader
Just Dial
11.2022 - Current
- Best Sales employee
- Best Team Leader
Master of Commerce - Financial Management
Haranahalli Ramaswamy Institute
Bcom - Accounting And Finance
Sri Adichunchanagiri First Grade College
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