Sahana CH

• Initiated and implemented QA processes as the first QA team member, aligning practices with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Performed smoke, regression, and exploratory testing across web and mobile platforms iOS & Android to ensure functional stability and user experience consistency.
• Participated in Agile development cycles, contributing to sprint planning and daily standups while ensuring timely test coverage and defect tracking.
• Collaborated with developers and product team during requirements analysis to understand and translate product features into effective manual and automated test cases.
• Developed and executed automated test scripts using Playwright with JavaScript, applying the Page Object Model (POM) for maintainability and scalability.
• Designing and running automation for functional and regression testing, contributing to improved test efficiency and coverage.
• Logged, tracked, and verified defects using Jira, ensuring thorough documentation and resolution.
• Created and maintained test plans, test cases, and test result reports, supporting test traceability and future QA efforts.
• Collaborated closely with the team to increase test coverage, enhance QA processes, and ensure seamless product releases in an Agile environment.

Worked as a Virtual Customer Service Associate at Amazon, where I handled high-volume customer interactions related to account security and access issues, particularly for accounts locked due to potential threats such as scams or unauthorized activity.