Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hr Operations And Special Projects
Timeline
Generic
Sahana HS
Open To Work

Sahana HS

Bengaluru

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Summary

Experienced Employee Relations and HR Compliance Lead with 11 years in managing workplace investigations and ensuring compliance. Skilled in resolving complex employee issues, conducting ethics investigations, and collaborating with leaders to foster trust and enhance organizational culture. Comprehensive background in people operations encompassing onboarding through offboarding.

Overview

12
12
years of professional experience

Work History

Lead People Operations Partner – Employee Relations & HR Compliance

Flipkart Internet Pvt. Ltd.
Bengaluru
05.2014 - Current
  • Led end-to-end employee relations investigations, managing over 100 cases annually.
  • Facilitated disciplinary proceedings, recommending outcomes that ensured compliance with legal and organizational frameworks.
  • Partnered with business leaders and HR teams to provide strategic advisory and risk mitigation.
  • Ensured timely case closures within SLA, maintaining strong documentation and audit readiness.
  • Established grievance redressal mechanisms that improved resolution efficiency and strengthened employee trust.
  • Conducted POSH ethics and workplace behavior sensitization sessions across diverse teams.
  • Managed compliance audits and vendor reviews, ensuring adherence to statutory requirements.
  • Designed employee engagement initiatives that contributed to a positive workplace culture.

People Operations Partner – People Experience & Compliance

Flipkart Internet Pvt. Ltd.
Bengaluru
04.2020 - 03.2023
  • Resolved employee grievances, harassment cases, and escalations to maintain a safe workplace
  • Collaborated with HRBPs to analyses trends, enhancing employee experience through targeted interventions
  • Led training initiatives and new hire onboarding programs to ensure smooth integration and engagement
  • Designed and implemented HR policies, SOPs, and process improvements
  • Managed HR compliance operations including PF, ESIC, CLRA, and vendor audits

Senior Executive – People Experience

Flipkart Internet Pvt. Ltd.
Bengaluru
07.2016 - 03.2020
  • Managed employee lifecycle processes including promotions, referrals, onboarding to enhance employee experience.
  • Streamlined employee referral processes, improving recruitment pipeline and candidate quality.
  • Supported performance management, workforce planning, and HR analytics for data-driven decisions.
  • Executed end-to-end offboarding processes, achieving seamless transitions with 2 days F&F closure.
  • Resolved high-volume employee queries within SLA metrics, enhancing service efficiency.
  • Oversaw LOP process management to maintain compliance with company policies.
  • Administered food card management to support employee welfare initiatives.
  • Improved operational efficiency by re-engineering existing processes.

Executive – People Experience

Flipkart Internet Pvt. Ltd.
Bengaluru
05.2014 - 06.2016
  • Coordinated documentation, onboarding processes, and internal HR communications to enhance employee experience
  • Provided HR operational support for employee services using ticketing tool to streamline request handling
  • Facilitated medical insurance claims processing and payroll inputs to ensure timely employee support

Customer Support Executive

Vidal Health TPA
Bengaluru
11.2013 - 05.2014
  • Resolved customer complaints with empathy and effective communication techniques.
  • Resolved customer inquiries about health insurance policies and claims processes, ensuring clarity and understanding.
  • Informed clients about benefits, coverage options, and policy details during consultations, promoting informed decision-making.
  • Guided clients in navigating online health service platforms and tools, enhancing their user experience.
  • Collaborated with internal teams to streamline service delivery and enhance customer experience.

Education

Diploma in Labour, Employment & Industrial Laws - Pursuing

LawSikho
04-2026

MBA - HRM

VTU University
India

BBM -

Kuvempu University
India

Skills

  • HR compliance
  • Employee relations
  • Disciplinary actions and inquiries
  • Grievance resolution
  • HR audits and vendor compliance
  • Policy design and implementation
  • Ethics and integrity management
  • Stakeholder management
  • Process improvement
  • Training facilitation
  • Conflict resolution

Accomplishments

  • Recognized as Flipkart Value Champion.
  • Received multiple awards, including the Instant Karma Award (Employee Benefits & Exit Process), WOW Award (FlexBen Management), and Value Champion Award (Exit Process Excellence).
  • Improved CSAT through VOC initiatives and process standardization.
  • Led Employee Experience and Branding initiatives (newsletters, CSR, HR microsites).

Languages

  • English
  • Kannada
  • Hindi

Hr Operations And Special Projects

  • Led Employee Engagement Cohorts & Culture Programs (FK DNA Facilitator)
  • Designed People Experience Roadshows
  • Implemented HR process automation & ticketing workflows
  • Managed payroll coordination, benefits, and insurance processes
  • Ensured Full & Final settlements within 14 days SLA

Timeline

People Operations Partner – People Experience & Compliance

Flipkart Internet Pvt. Ltd.
04.2020 - 03.2023

Senior Executive – People Experience

Flipkart Internet Pvt. Ltd.
07.2016 - 03.2020

Lead People Operations Partner – Employee Relations & HR Compliance

Flipkart Internet Pvt. Ltd.
05.2014 - Current

Executive – People Experience

Flipkart Internet Pvt. Ltd.
05.2014 - 06.2016

Customer Support Executive

Vidal Health TPA
11.2013 - 05.2014

Diploma in Labour, Employment & Industrial Laws - Pursuing

LawSikho

MBA - HRM

VTU University

BBM -

Kuvempu University

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