Sahana I
Shimoga,KA
Summary
Secure a position that will enable me to use my strong communication & organizational skills, customer service background. I have over 6 years of combined experience in office and clerical administration, banking and the military
* Extensive experience in the use of a personal computer and affiliated software such as Microsoft Word, Excel and PowerPoint.
* Regularly provide excellent customer service, ensuring all customers are satisfied.
* Experienced in cash handling and possess strong reading, writing and mathematical skills
Overview
5
5
years of professional experience
Work History
Analyst II
DXC Technology
07.2018 - 12.2023
- Abrogate orders and shipments for customers, as well avail them locate packages.
- Supersede or refund accounts for lost or misplaced packages.
- Provide customers guidance .
- Utilize articles and internal implements to solve each customers issue, in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Science
Dvs Arts And Science College
Shimoga06.2018
Skills
- Technical Proficiency
- Problem-Solving Skills:
- Time Management and Organization
- Product and Industry Knowledge
- Adaptability and Flexibility
- Teamwork and Collaboration
- Customer Focus
- Conflict Resolution
- Continuous Improvement
- Report Preparation
- Planning and Coordination
- Active Listening
- Excellent Communication
- Flexible and Adaptable
Accomplishments
Consistently exceeded customer satisfaction targets by maintaining a 98% positive rating over a 12-month period, demonstrating exceptional communication skills and a commitment to resolving customer issues promptly and effectively. Implemented a new customer feedback system that resulted in a 20% increase in positive feedback and a 15% decrease in negative feedback within the first six months of implementation."
Languages
English
Advanced (C1)
Telugu
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Analyst II
DXC Technology
07.2018 - 12.2023
Bachelor of Science - Science
Dvs Arts And Science College