Sahana J

Strategic Quality Analyst with expertise in developing SOPs and training materials to promote quality standards. Identifies operational pain points and implements improvements to reduce costs and increase consistency of quality.

• Training
• Coordinating and conducting training sessions based on staff and organizational needs.
• Leading learning enhancement classes to improve sales knowledge and people skills.
• Evaluating business training needs and adjusting staff development programs.
• Conducting ongoing needs analysis to adjust learning strategy and curriculum.
• Managing tracking and reporting on training progress.
• Decision Making
• Overcoming biases to improve decision-making processes. Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

• Date of Birth: 09/22/92
• Gender: Female
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu

• English
• Telugu
• Kannada
• Tamil

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.