Sahana J
Dindigul
Summary
Dynamic Engineer with a proven track record at Tata Communications Ltd., specializing in endpoint security. My collaborative approach and technical expertise drive effective incident response and compliance, ensuring robust protection against evolving threats.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineer
Tata Communications Ltd.
Chennai
06.2023 - Current
- Serving as an MSSP specialist in endpoint security within the CSRC domain.
- Managing and administering various endpoint security solutions, including Trend Micro (Apex One, Apex Central, Deep Security, Cloud One, Vision One, Email Security), Trellix ePO, Microsoft Intune/Defender, Imperva DAM, and CrowdStrike EDR.
- Experienced in using ServiceNow for IT service management and ticketing.
- Acting on CTA advisories for Trend Micro, Microsoft, and CrowdStrike to ensure timely threat mitigation and security compliance.
- Offering technical assistance to customers by collaborating across different domains when necessary.
- Conducting daily assessments of server and workstation health, and sharing corresponding logs and reports.
- Overseeing scheduled maintenance and upgrades.
- Addressing non-compliant machines by rectifying security agent issues.
- Delivering comprehensive risk insights to enhance customer infrastructure security.
- Engaged in incident response for customer support.
Education
Bachelor of Science (B.Sc.) - Computer Science
Bishop Heber College
06-2023
Skills
- Trellix AV
- Trend Micro (Apex Central, Vision One, Workload Security, Email Security)
- Microsoft Intune/Defender
- ServiceNow
Certification
- Certified in Cybersecurity (CC), (ISC)²
- Metadefender Email Security Professional, OPSWAT
- Deep Security 20 Technical Essentials, Trend Micro.
Accomplishments
- Rewarded for my efforts in taking ownership, completing the TrendMicro Agent upgrade successfully, and sorting out the issues subsequently
- Rewarded for my efforts in the hash cleanup activity for Q4 on the BAL customer.
- Recognized for the SOP preparation done for Microsoft Intune Health Check activity.
- Received Bravo for handling a greater number of tickets for a quarter in Endpoint Security Operations
- Awarded for creating SOP for phishing, spam email analysis, and demonstrating the process to the team.
- Rewarded for unwavering commitment and providing the best services to our customers.
- Recognized for extending the shift timing and ensured all the cases are addressed on time.
Timeline
Engineer
Tata Communications Ltd.
06.2023 - Current
Bachelor of Science (B.Sc.) - Computer Science
Bishop Heber College