Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sahana M

Bengaluru

Summary

Business Analyst with a strong record at Genpact India Pvt Ltd, utilizing SQL and analytical skills to improve KPI tracking and increase campaign ROI by 15%. Proficient in Power BI and Lean Six Sigma, delivering effective BI solutions that enhance stakeholder satisfaction and streamline operational processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Analyst

Genpact India Pvt Ltd
Bengaluru
03.2022 - 04.2024
  • Developed and automated Power BI dashboards for top CPG/FMCG clients (BWST, RJ Reynolds, and Hormel), minimizing manual reporting time and enhancing KPI tracking across business units.
  • Extracted, cleaned, and transformed large datasets using SQL (MySQL) and advanced Excel automation, contributing to an increase in revenue strategies.
  • Conducted end-to-end analysis of product sales, market trends, and customer feedback, identifying growth opportunities that improved campaign ROI, and boosted product performance by 10–15%.
  • Implemented data quality assurance protocols and governance standards across reporting systems, enhancing data accuracy, and maintaining consistency across dashboards and databases.
  • Partnered with cross-functional teams throughout the Software Development Life Cycle (SDLC), defining business requirements, and delivering scalable BI solutions, resulting in a 30% increase in stakeholder satisfaction.
  • Developed and maintained predictive analytics models using DAX and Power BI, increasing sales forecast accuracy and optimizing inventory planning, which reduced excess stock.

Azure Support Analyst

Mindtree
Bengaluru
06.2021 - 03.2022
  • Analyzed Azure cloud billing and usage patterns, leading to a 10% reduction in operational costs for enterprise clients.
  • Managed customer support analytics, creating dashboards to track resolution time and SLA compliance.
  • Conducted root cause analysis on recurring technical issues, improving troubleshooting processes by 25%.
  • Streamlined issue resolution processes, leveraging Azure Diagnostics, achieving a 99% client satisfaction rate.

Marketing Data Analyst

Himalaya Wellness Company
Bengaluru
10.2018 - 09.2019
  • Performed comprehensive market and sales data analysis using SQL and Excel, increasing marketing ROI by 8%.
  • Analyzed over 50,000 customer transactions with SQL and Power BI to refine segmentation strategies.
  • Developed interactive dashboards for senior leadership to monitor KPIs across 200+ retail outlets.
  • Applied time series analysis and trend forecasting to enhance demand planning, improving stock availability accuracy by 20%.
  • Collaborated with the Marketing, Sales, and Operations teams to implement tracking tools, achieving an increase in conversion rates.

Facility Data Analyst

Cushman and Wakefield
Bengaluru
05.2017 - 06.2018
  • Automated monthly MIS reports, enhancing data accuracy by 35% for strategic facility management decisions.
  • Conducted vendor cost analysis and negotiations, achieving significant reductions in facility management expenses.
  • Led invoice reconciliation and trend analysis, uncovering INR 5L in vendor billing discrepancies.
  • Applied Lean Six Sigma GB techniques to improve resource allocation by 10%.

Technical Support Associate

Convergys
Bengaluru
07.2015 - 08.2016
  • Achieved 95% first-call resolution rate by resolving technical issues for Microsoft Office and Windows using remote troubleshooting tools.
  • Decreased resolution time by 25% through implementation of systematic ticket tracking with CRM software.
  • Enhanced support team efficiency by leading content updates and developing training materials on SharePoint.

Education

BBA - Finance

SACBM
Bengaluru
01.2012

Skills

    Business Data Analytics

    AML, KYC, CDD

    SDLC

    Lean Six Sigma Green Belt

    Power BI and Tableau

    Agile and Scrum Methodologies

    JIRA Fundamentals

    Analytical thinking

    SQL

    KPI tracking

    Azure Fundamentals

    Problem solving

Certification

  • Business Analytics
  • SDLC
  • Power BI
  • MySQL

Accomplishments

  • MIHA - Make It Happen Award
  • Bronze Award
  • CSAT Award
  • Superstar Award

Timeline

Business Analyst

Genpact India Pvt Ltd
03.2022 - 04.2024

Azure Support Analyst

Mindtree
06.2021 - 03.2022

Marketing Data Analyst

Himalaya Wellness Company
10.2018 - 09.2019

Facility Data Analyst

Cushman and Wakefield
05.2017 - 06.2018

Technical Support Associate

Convergys
07.2015 - 08.2016

BBA - Finance

SACBM

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