Summary

Overview

Work History

Education

Skills

Timeline

Sahana Pandraka

Technical Support Specialist

Hyderabad ,India

Summary

Dedicated Customer Success Technical Support Specialist, committed to delivering exceptional service and ensuring client satisfaction. Leveraging strong technical skills and communication abilities to provide timely support, resolve issues, and build lasting relationships. Committed to enhancing customer success through proactive problem-solving and continuous improvement.

Overview

1

1

year of professional experience

Work History

Technical Support Specialist

Mantra Technologies

Hyderabad , India

12.2022 - Current

Addressed customer technical inquiries via phone and email, providing detailed support.
Implemented preventive measures to address recurring technical issues and improve overall customer experience.
Provided valuable feedback to the product development team based on customer technical issues.
Troubleshooted technical issues including configuration errors, and integration challenges.
Collaborated with engineering, product management, and sales teams to resolve complex technical issues.
Maintained accurate records of client interactions and technical issues in CRM systems.
Maintained friendly and customer-centric approach as the first point of contact.
Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.

Education

Bachelor Of Technology - Computer Science And Engineering

Jawaharlal Nehru Technological University,Kakinada

Vijayawada

06.2022

Skills

High-level customer education and support

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Timeline

Technical Support Specialist

Mantra Technologies

12.2022 - Current

Bachelor Of Technology - Computer Science And Engineering

Jawaharlal Nehru Technological University,Kakinada