Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sahana Ramu

Sahana Ramu

Bangalore

Summary

Dynamic Product Quality Compliance and Documentation Manager with a proven track record at Wipro Limited, excelling in regulatory compliance and quality management systems. Adept at implementing operational improvements and mentoring teams, I leverage analytical skills to enhance processes and drive customer satisfaction. Committed to fostering excellence and achieving strategic goals through effective documentation management.

Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

21
21
years of professional experience
3
3
Certification

Work History

Product Quality Compliance & Documentation Manager

Wipro Limited
12.2010 - Current
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Collaborated with development team on application lifecycle and documentation services and tasks.
  • Analyzed customer feedback to identify areas for improvement.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Devised content strategy to effectively engage target audiences.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Improved quality processes for increased efficiency and effectiveness.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Backed data security and information privacy efforts.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Prepared records and data for regular audits.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
  • Developed and delivered training programs to inform new and current employees about compliance issues.

Senior Technical Associate

Tech Mahindra
06.2010 - 12.2010
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented preventive maintenance procedures.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software and hardware prior to deployment.

Senior Information Developer

Symphony Services
08.2007 - 05.2010
  • Organized material to research and complete writing tasks.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Edited and proofread technical documents for accuracy and consistency.
  • Developed online tutorials and web-based training materials for software products.
  • Developed detailed technical documents and user guides for technical products.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Passionate about learning and committed to continual improvement.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated leadership skills in managing projects from concept to completion.

Senior Technical Writer

Microchip Technology Inc.
03.2005 - 05.2006
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.
  • Observed in-progress operations to identify important steps for technical instructions.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Edited and proofread technical documents for accuracy and consistency.
  • Developed online tutorials and web-based training materials for software products.
  • Developed detailed technical documents and user guides for technical products.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

Bachelor of Computer Applications - Computer And Information Sciences

University of Technology And Sciences
Bangalore
08-2005

Advanced Diploma in Multimedia - Digital Communications And Multimedia

Arena Aptech
Bangalore
12-2001

Skills

  • Project Quality compliance and Documentation Management
  • Program Management and Operations ITIL Certified
  • Transition Management
  • Customer complaint handling
  • Six sigma methodologies
  • Internal and External auditing Support
  • Compliance monitoring
  • Statistical process control
  • Quality management systems
  • Document management
  • Operational improvements
  • SOP development
  • SOP review
  • Analytical mindset
  • Excellent researching skills
  • Performance monitoring
  • Corrective action planning

Certification

  • Adobe CSS and FrameMaker Certification
  • CM - Certified Manager Certification
  • ITIL Certification
  • Agile / Scrum Master Certification

Timeline

Product Quality Compliance & Documentation Manager

Wipro Limited
12.2010 - Current

Senior Technical Associate

Tech Mahindra
06.2010 - 12.2010

Senior Information Developer

Symphony Services
08.2007 - 05.2010

Senior Technical Writer

Microchip Technology Inc.
03.2005 - 05.2006

Bachelor of Computer Applications - Computer And Information Sciences

University of Technology And Sciences

Advanced Diploma in Multimedia - Digital Communications And Multimedia

Arena Aptech

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Sahana Ramu