Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sahaya Riyas

Dubai

Summary

Customer Care Specialist with experience in inbound sales and tutoring. Holds a Bachelor's degree in Commerce from Vivekananda College. Skilled in communication, problem-solving, and delivering excellent customer service.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Neuberg diagnostics
09.2024 - 01.2026
  • I delivered exceptional customer service through phone, email, and chat.
  • I resolved inquiries and issues professionally and on time.
  • I listened actively and showed empathy to provide personalized solutions, leading to high customer satisfaction.
  • I collaborated with cross-functional teams to address complex issues promptly.
  • I kept detailed customer interaction records in a CRM system for efficient follow-up and service improvement.

Inbound Sales Executive

Founder
01.2023 - 01.2024
  • I consistently achieved monthly sales targets by effectively handling inbound sales calls and inquiries.
  • I educated customers on product features and benefits leading to increased sales.
  • I built relationships by providing excellent customer service and addressing needs.
  • I upsold and cross-sold products, resulting in higher company revenue.

Tutor

Sagar international School
01.2022 - 01.2023
  • I enhanced students' academic performance and understanding of challenging topics through personalized tutoring sessions.
  • I implemented effective teaching methods to improve students' confidence and regularly monitored and adjusted teaching strategies to ensure maximum learning outcomes.

Education

Bachelor - Commerce

Vivekananda College
01.2019 - 01/2022

Skills

  • CRM management
  • Customer service
  • Issue resolution
  • Sales strategies
  • Product knowledge
  • Cross-functional collaboration
  • Time management
  • Relationship building
  • Customer satisfaction
  • Active listening
  • Adaptability

Timeline

Customer Care Specialist

Neuberg diagnostics
09.2024 - 01.2026

Inbound Sales Executive

Founder
01.2023 - 01.2024

Tutor

Sagar international School
01.2022 - 01.2023

Bachelor - Commerce

Vivekananda College
01.2019 - 01/2022
Sahaya Riyas