Customer Care Specialist with experience in inbound sales and tutoring. Holds a Bachelor's degree in Commerce from Vivekananda College. Skilled in communication, problem-solving, and delivering excellent customer service.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Neuberg diagnostics
09.2024 - 01.2026
I delivered exceptional customer service through phone, email, and chat.
I resolved inquiries and issues professionally and on time.
I listened actively and showed empathy to provide personalized solutions, leading to high customer satisfaction.
I collaborated with cross-functional teams to address complex issues promptly.
I kept detailed customer interaction records in a CRM system for efficient follow-up and service improvement.
Inbound Sales Executive
Founder
01.2023 - 01.2024
I consistently achieved monthly sales targets by effectively handling inbound sales calls and inquiries.
I educated customers on product features and benefits leading to increased sales.
I built relationships by providing excellent customer service and addressing needs.
I upsold and cross-sold products, resulting in higher company revenue.
Tutor
Sagar international School
01.2022 - 01.2023
I enhanced students' academic performance and understanding of challenging topics through personalized tutoring sessions.
I implemented effective teaching methods to improve students' confidence and regularly monitored and adjusted teaching strategies to ensure maximum learning outcomes.