Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sahbir Kohli

Senior Product Manager
Bengaluru,KA

Summary

Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over 13 years of superior industry performance.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Senior Product Manager

Xylem Learning Pvt. Ltd
07.2023 - Current
  • Increased product adoption by identifying customer needs and developing innovative product features.
  • Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
  • Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
  • Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
  • Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
  • Led cross-functional teams for successful product launches, resulting in increased market share.
  • Mentored junior Product Managers in effective project management techniques and industry best practices.
  • Increased new client acquisition through targeted initiatives.
  • Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
  • Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
  • Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
  • Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
  • Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
  • Managed cross-functional reliability team that reduced product failures at customer sites by 18%.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Improved website visibility through development and implementation of SEO strategies.
  • Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
  • Drafted mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Championed customer feedback loops to continuously refine products according to evolving customer requirements.

Senior Manager - Operations and Technical Support

BYJU's - The Learning APP
08.2012 - 06.2023
  • Developed plans and participated in cross-functional projects and business initiatives to improve operational performance for the organization
  • Ensured best practice implementation between the Customer and the Service Center and/or Roadside Assistance provider
  • Prepared regular performance reviews and development plans for direct reports
  • Provided regular reports for management that measure the Quality of technical support service to the customer
  • Analyzed reports on complex data associated with key business performance indicators, identifies and drives improvement actions across the business
  • Supported the development and implementation of standard work associated with the services
  • Identified opportunities to further leverage established or new Global Work Share resources for long term support and anticipated growth of the services
  • Good experience in preparation of test bed, Installation testing, Replication of problems and generation of bugs.
  • Has good Domain knowledge of technology and sales.
  • Developing and maintaining test scripts, analyzing bugs and interacting with development team members in fixing the defects.
  • Good Exposure on Bug Life Cycle. Designed and developed test cases for putting the application on manual testing.
  • Instructed and trained end-users regarding computer/ tablets literacy, clarified software related issues in customer's tablets at various educational events.
  • Brought new processes to firm for its growth.
  • Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
  • Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Commerce - Commerce

Bangalore Univeristy
Bengaluru, India
04.2001 -

Skills

  • Tool development facilitation
  • Effective team leadership
  • Attention to detail in fast-paced settings
  • Quality assurance in service delivery
  • Self-directed problem-solving
  • Proficient in independent task management
  • Skilled in information organization
  • Proficient in interpersonal communication

Additional Information

  • Built the ERP CRM and brought in new features for the app at Xylem Learning.
  • Closed all the burning issues with immediate effect
  • Set up the Xylem store in the app from scratch which increased the sales in huge numbers
  • Supported the online operations team, revamped the IVR flow for better connectivity.
  • Pioneer of Technical Support and Retention Process at BYJUS The Learning App.
  • · Initiated App Glitch report to the Tech Development Team to fix App related issues.
  • · Introduced multiple tech related tools which would ease the process flow of the Support team.


Timeline

Senior Product Manager

Xylem Learning Pvt. Ltd
07.2023 - Current

Senior Manager - Operations and Technical Support

BYJU's - The Learning APP
08.2012 - 06.2023

Bachelor of Commerce - Commerce

Bangalore Univeristy
04.2001 -

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Sahbir KohliSenior Product Manager