SAHDEV KRISHNA REDKAR
ASSISTANT MANAGER OPERATIONS
Mumbai
Summary
To work in a competitive environment which offers good opportunities to perform and achieve personal as well as organizational objectives through hard work and innovation. Excellent communication, organization and time management skills to work at all levels of the organization. Strong multi-tasking abilities, needing little or no supervision. Eager & Quick to learn new things and implement the same in work front Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
6012
6012
years of post-secondary education
3
3
Languages
Work History
Assistant Manager - EJ\Image & Content Distribution Services & Managed Services
Financial Software & System Pvt. Ltd (FSS)
Thane
02.2019 - Current
- EJ\Image & Content Management – Pulling of EJ files & pushing the various content through in-house application (FileX) which is reliable and secure remote file collection and distribution solution & have centralized control on file collection and distribution process.
- New project Planning & Execution for EJ\IMAGE Services & Content Management Services & ATM Managed Service.
- Technical & Operational Support Team management.
- Incident & Escalation management for EJ\IMAGE Services & Content Management Services & ATM Managed Service.
- Vendor performance management and review.
- Customer Escalation Management and Report Presentation.
- Billing data, Revenue & Penalty data calculation & management.
- Review meetings with customers & Vendors on issues related to services.
- RCA management on the various issue related to ATM/CD/ RECYCLERS/BNA.
- Software Development Management for new & existing projects.
- Daily, Weekly and Monthly MIS reports review with teams and Action initiatives.
- Monthly Review meeting with management on SLA.
- Team rosters management.
- Training to team on technical support & operations.
- Support to Internal & External Audit related to the Managed Services.
Team Leader (MIS)
Financial Software & System Pvt. Ltd (FSS)
Thane
01.2010 - 12.2018
- Preparing All Bank ATM MOF Monthly Uptime & Downtime Report.
- Preparing All Bank ATM MOF RCA Reports.
- Reporting Current Status of ATM to all India’s SBI & SBI Associates Branches to respective Region.
- Reporting Current Status of ATM to International SBI Branches.
- SBI Closed Call Report.
- Weekly Reporting to SBI & SBI Associates Bank.
- Frequent Calls Reporting.
- Co-ordinate with Bank Channel Manager for ATM Current Status Report.
- Transaction Analysis Report (Monthly).
- Zero Transaction Report for Banks.
Education
Masters - Computer Science-I&II
Kirti M. Doongursee College
Mumbai, India 04.2007 - 01.2008
Bachelors - Computer Science
Kirti M. Doongursee College
XIIth Standard -
Shardashram Vidyamandir (Vocational Science)
Xth Standard -
Shardashram Vidyamandir Tantrik Vidyalaya
Skills
- MIS
- Documentation & Billing Process
- Report Analyzing & Presentation
- Billing data preparation
- Operations Management
- Incident Management
- Customer relationship management
Computer Expertise
- Proficient in popular applications, including Microsoft Window 98/XP/Vista/Windows 10, Microsoft Office (Word, Excel & PowerPoint) and Internet applications.
- Power Bi, Python (Basic).
- Data Base Languages: SQL, Oracle, SQL Server, Access, PL-SQL.
- Software/Systems worked on: Base-24, HP Non-stop systems, File-X, SAP and ADM.
Personal Information
- Date of Birth: 10/03/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Address: Parel, Mumbai, 400025
Disclaimer
I declare that the above information given by me is true & recognized as far as my knowledge is concerned.
Timeline
Assistant Manager - EJ\Image & Content Distribution Services & Managed Services
Financial Software & System Pvt. Ltd (FSS)
02.2019 - Current
Team Leader (MIS)
Financial Software & System Pvt. Ltd (FSS)
01.2010 - 12.2018
Masters - Computer Science-I&II
Kirti M. Doongursee College
04.2007 - 01.2008
Bachelors - Computer Science
Kirti M. Doongursee College
XIIth Standard -
Shardashram Vidyamandir (Vocational Science)
Xth Standard -
Shardashram Vidyamandir Tantrik Vidyalaya
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