Dedicated and results-oriented chargeback analyst with [3 years] of experience in fraud detection, dispute resolution, and regulatory compliance within the financial services industry. Proficient in investigating and resolving chargeback disputes, leveraging analytical skills to identify fraudulent activities and mitigate risks. Skilled in KYC procedures, documentation analysis, and regulatory compliance, ensuring adherence to industry standards and best practices. Strong communicator with a track record of collaborating cross-functionally to achieve optimal outcomes. Seeking to utilize expertise in chargeback management to contribute to the success and growth of a dynamic financial organization."
Hi, I’m
Sahebzad Alam
New Delhi
Summary
Overview
3
years of professional experience
1
Certification
Work History
Genpact
Chargeback Analyst
07.2023 - Current
Job overview
- Managed a portfolio of merchant accounts, effectively addressing any concerns related to chargebacks or fraud prevention measures implemented by the company.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention policies and procedures.
- Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
- Developed customized reports for senior management, highlighting areas of concern and recommending strategic improvements based on findings.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
- Identified trends in fraud patterns, enabling proactive measures to mitigate risks associated with high-risk transactions or industries.
FIS
Chargeback Analyst
08.2021 - 07.2023
Job overview
Indiabulls
Cusotmer Care Officer
12.2020 - 08.2021
Job overview
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Reduced customer complaints by providing timely solutions to issues.
- Conducted thorough investigations into customer information and documentation for KYC compliance, ensuring accuracy and adherence to regulatory standards. Employed meticulous attention to detail to verify identities and detect any potential risks or inconsistencies.
Education
Delhi UniversityDelhi, India
Bachelor of Commerce from Accounting And Business Management
12.2020
University Overview
Gbss SchoolNew Delhi
High School Diploma
03.2017
University Overview
Skills
- Microsoft Office
- Transaction monitoring
- Payment Processing
- Credit card processing
- Dispute Resolution
- Chargeback Management
- Fraud Detection and Prevention
- Communication Skills
- Attention to Detail
Certification
- IT certification - 3 months
Timeline
Chargeback Analyst
Genpact
07.2023 - Current
Chargeback Analyst
FIS
08.2021 - 07.2023
Cusotmer Care Officer
Indiabulls
12.2020 - 08.2021
Delhi University
Bachelor of Commerce from Accounting And Business Management
Gbss School
High School Diploma
Similar Profiles
Zaki Uddin SyedZaki Uddin Syed
ITSM Consultant (IM,PM,CM) at GenpactITSM Consultant (IM,PM,CM) at Genpact
María Fernanda Granados ArroyoMaría Fernanda Granados Arroyo
Customs Process Developer at GenpactCustoms Process Developer at Genpact
S SrinivasS Srinivas
Senior Associate at GenpactSenior Associate at Genpact
ISHITA TRIPATHIISHITA TRIPATHI
Trade Review & Operation Analyst at GenpactTrade Review & Operation Analyst at Genpact
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP