Sahee Khowal

Client Management:

- Serve as the primary point of contact for key clients, building and maintaining strong relationships.

- Understand client needs and requirements, ensuring solutions are tailored to meet their specific objectives.

- Provide timely and effective communication regarding project status, issues, and solutions.

MagicINFO CMS Management:

- Oversee the deployment, configuration, and maintenance of Samsung's MagicINFO CMS for clients.

- Assist clients with content creation, scheduling, and management within the MagicINFO platform.

- Troubleshoot and resolve any issues related to the CMS, ensuring minimal downtime and disruption.

Technical Support and Training:

- Conduct training sessions for clients and Regions to enhance their proficiency with the MagicINFO CMS.

- Provide ongoing technical support and guidance, addressing client queries and concerns promptly.

- Develop and maintain comprehensive user guides and documentation.

Reporting and Analysis:

- Generate and analyze reports on CMS usage, client engagement, and system performance.

- Provide insights and recommendations to clients to optimize their digital signage strategies.

Developing Database with SQL Server, Web APIs as backend.

• Communicating with clients to determine specific requirements and expectations; Worked closely with customers.

• Good skills in Data Analysis, Fact and Dimension Tables with developing complex SQL queries performing unions and multiple joins and experience with Views

• Validation of the Complex reports consisting of data against the source and with the legacy reports. • Working to perform data validation, null checks, missing records against the source vs target reports

• Provided resolutions for client issue in timely manner within defined SLA.

• Performed initial client assessment and analysis to begin research process.

• Responsible for working on critical outages/issues.

• Developed Web applications using ASP.NET, and C #.Net with SQL Server as backend.

• Experience in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables.

• Extensive experience in analyzing the Business Requirement Documents, Functional Specification Documents, Analysis and Design Documents.

• Experience with Agile Methodology.

• Preparation of daily status reports, daily participation status and discussions calls/ scrum meetings with Business, Users and Development team. Projects: