Summary
Overview
Work History
Education
Skills
Accomplishments
Keycertifications
Timeline
Generic

Saheli Ghosh

Bengaluru

Summary

Dynamic and results-driven IT Asset Management (ITAM) professional with a proved track record in configuration management database Operations, ServiceNow, IT Project Management and ISO Audits. Seeking a challenging role to lead strategic initiatives, optimize asset utilization, drive cost savings, and ensure regulatory compliance for organizational excellence and efficiency. Steering IT strategies at Deloitte consulting my role encompasses comprehensive management of IT asset life cycle and IT service management. Efficiently been a part of all Software & hardware asset management project. Independently managing work from end to end. Having good analytical and problem-solving abilities coupled with organization/ team facilitation and highly motivated, strategic, self-driven and result oriented leader, having expertise across IT asset and project management field. Demonstrated excellence across building strong security governance polices & procedures in ITAM. Track record of assisting diverse organizations with developing & designing security and audit program for ITAM.

Overview

15
15
years of professional experience

Work History

IT Asset-Deputy Manager

Deloitte
Bengaluru
09.2023 - Current
  • Architected ITAM strategy for MacBook Portfolio
  • Leading Decommissioning project for Bangalore & Chennai
  • Designed the Acquisition project operations in Chennai & Bangalore
  • Developing and implementing security policies and procedures
  • Controlling budgets and monitor expenses, audit, and compliance
  • Tracked all company assets, including workstations
  • Developed and implemented strategies for the obsolete IT assets
  • Developed a comprehensive inventory of all assets and improving business efficiency
  • Introducing a comprehensive training program for team members
  • Developed and maintained KPIs to assess performance of IT Asset Management function
  • Implemented IT Asset Management program, enhancing tracking systems accuracy and reducing operating cost
  • Instituted cross-functional teams for wide execution of ITAM strategy, leading to increase collaboration and streamlined operations
  • Mitigated IT risks by reviewing hardware inventory audits, increasing compliance and legal requirements
  • Developed and presented monthly /Quarterly performance reports to Senior leadership, showcasing a reduction in asset related incident using data driven insights
  • Pioneered a digital transformation initiative, incorporating AI for predictive maintenance, reducing unplanned outage
  • Designed and managed a centralized asset repository, improving access and asset retrieval time
  • Leveraged data analytics tools to forecast IT asset needs which enhanced budgeting accuracy and facilitated timely procurement for critical infrastructure
  • Research and implemented asset recovery strategies for all business
  • Developed an IT asset disposal program that responsibly recycled or repurposed of decommissioned assets, aligning with the company’s sustainability goals
  • Planning a resourcing management for asset operations
  • Have been spoke person of DEI-Wellbeing and conducted multiple sensitization workshop across the firm
  • Designed and execution of prestige Marquee program across firm

IT Asset-Assistant Manager

Deloitte
Bengaluru
06.2017 - 09.2023
  • Lead a team of 15 professionals in managing ITAM & reporting
  • Lead IT Security, resilience, compliance, and service continuity for the organization
  • Executed risk-based audit strategies for the IT asset security
  • Responsible for managing IT assets conduct internal security reviews of new and existing IT assets and implementation of policy, standard, guidelines and procedures
  • Prepare feasibility studies and scope of work and review proposals for new systems as required & conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively
  • Facilitating IT session for the New Hires at Deloitte
  • Provide action plans to mitigate risk and help implement them, when applicable
  • Ensuring compliance to various standards like ISO 27001 and other applicable regulations
  • Lead the asset operations in South-India region and managed the completely project of EOL replacement across USI
  • Advice clients on effective IT asset Management strategies, improving operations and cost
  • Managing a team for 15 Asset Support Engineers, earning a solid reputation for complex problem resolution, consistent productivity, and professionalism

IT Asset-Senior Analyst

Deloitte
Bengaluru
12.2014 - 09.2017
  • Managed the entire lifecycle of assets from procurement to disposal, for Deloitte Audit, TAX, Consulting, and other business units
  • Spearheaded the forecasting for new hires and peripherals requests, while managing vendor relationships and ensuring timely procurement of IT and non-IT assets
  • Provided support for tax, audit, consulting, and enabling areas, configured laptops in CMDB and performed check-ins and check-outs
  • Conducted weekly reconciliation across USI location and monthly audits, managing EOL laptops and performing quarterly audits
  • Supported new hire configuration programs and provided support for Deloitte users
  • Orchestrating the secure disposal of obsolete IT assets, meticulously adhering to regulatory compliance and data security protocols
  • Spearheading the seamless exit management process, meticulously recovering company assets, and safeguarding sensitive data
  • Collaborating seamlessly with HR and IT teams to ensure streamlined offboarding procedures and data integrity
  • Demonstrating adeptness in utilizing enterprise-level SAM tools, including ServiceNow HAM pro, LAM to optimize software asset management
  • Supported then Check-in and Check-out process for laptops
  • Successfully coordinated inter-state shipping logistic for laptops, ensuring timely and secure delivery to various locations
  • Established and maintained effective partnerships with logistic vendors to enhance shipping efficiency and reliability
  • Managing complete asset life cycle efficiently

IT Asset-Team Lead

Maha Electronics Pvt. Ltd.
12.2009 - 09.2014
  • Company Overview: Organization-Dr, Reddy’s
  • Spearheading projects including planning and execution of programs; providing detailed documentation for solution & root cause analysis for regular problems
  • Monitoring project progress and outstanding issues; monitoring smooth implementation of the project at client location and providing offshore support; maintaining documentation on process and procedures
  • Defining service standards and guidelines that serve as benchmark for excellent service delivery and as per specified standards and in adherence with Service Level Agreements; analyzing data for continuous improvement in delivery and improving customer satisfaction based on the data
  • Support onsite IT procurement category Managed offshore IT sourcing consultant to decide negotiation strategy and get approvals on multiple steps as needed
  • Involved in random audits of the asset inventory at all the customer stocks in the facilities
  • Reviewing and discussing the software asset management plan, policies and procedures with the customer
  • Performing audits (examining the authenticity) of installed software at the customer’s place
  • Monitoring teams’ performance on weekly and monthly basis
  • Motivating and developing staff towards higher levels of 'Quality', 'Productivity', managing individual aspirations and career progression
  • Monitoring effectiveness of C-SAT matrix
  • Co-ordination with internal stakeholders for daily user requirements and for internal customer satisfaction and track user perceptions of IT support by appropriate metrics
  • Monitoring the Risk & Compliance activities as per the guidelines & policies of the organization
  • Implementation of asset management process in ERP system
  • Ensuring delivery of professional services as specified in the service Level Agreements with end customers
  • Managing user requesting for software licenses & hardware through service request
  • Mapping of the license gaps to cost centers
  • Development of our SAM services and strategy
  • Create documentation of operational concepts, workflows etc
  • Analyze customer license contract
  • External technical and project coordination with customers and SAM tool providers
  • Organization-Dr, Reddy’s

Education

Muster of Business Administration -

SMU

Skills

  • IT Asset Management
  • Project Management
  • Security Audit & Compliance
  • Asset Operations
  • IT Asset Governance
  • Incident Response Management
  • Procurement Strategies
  • Inventory Management
  • Vendor Relationship Management
  • Service Now
  • Risk Assessment and Mitigation
  • Physical Security Assessments

Accomplishments

  • Received SPOT/Applause awards for commitment & ownership of multiple projects.
  • Decommissioning project: planning & execution of the Bangalore 8 offices involves the systematic shutdown and removal of 60,000 IT assets.
  • Security Gating Process: Security framework to ensure all IT assets must be tested or checked before return.
  • ISO Implementation & certification: Established ISO certification and implementation of IT assets across Bangalore and Chennai.
  • Risk Management-Identified the key risks with the business, developed the Risk register.
  • Design & Support: Designed and implemented DEI workshop across firm. Played cluster lead role in a firm social event called Impact Day.

Keycertifications

  • ITIL V3
  • ISO27001
  • PMP Exam prep workshop (36 hrs.)

Timeline

IT Asset-Deputy Manager

Deloitte
09.2023 - Current

IT Asset-Assistant Manager

Deloitte
06.2017 - 09.2023

IT Asset-Senior Analyst

Deloitte
12.2014 - 09.2017

IT Asset-Team Lead

Maha Electronics Pvt. Ltd.
12.2009 - 09.2014

Muster of Business Administration -

SMU

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Saheli Ghosh