Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Saheli Guha

Kolkata

Summary

A postgraduate in Integrated Marketing Communication from St. Xavier's Kolkata, Saheli is a versatile, goal-oriented marketing professional with 6+ years of progressive experience across campaign management, client servicing, and customer engagement. Adept at developing creative strategies, leading cross-functional teams, and executing end-to-end marketing campaigns, she brings a strong track record in driving brand growth and business impact. Saheli also brings specialized expertise in designing and managing Customer Loyalty Programs, enhancing retention and long-term value for high-impact clients. With a proven ability to balance strategic thinking and hands-on execution, she excels in key account management, customer success, and delivering measurable results through data-backed decision-making and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager

Creative Factor
Remote
10.2022 - 01.2024

Client Projects

  • Led integrated marketing campaigns for Schneider Electric and L&T E&A, driving a 25% increase in sales revenue and a 30% boost in brand recognition.
  • Delivered CX and loyalty solutions for Volvo, achieving a 20% rise in customer satisfaction, and 55% program engagement.
  • Designed ABM strategies with a 40% lead-to-customer conversion rate, accelerating sales funnel efficiency for a leading Southeast Asian conglomerate.
  • Achieved an average 3:1 ROI across digital marketing initiatives through data-driven planning and execution.

Roles & Responsibilities

  • Driving business growth through strategic campaigns and digital solutions, including ABM, product launches, media planning, lead generation, and channel marketing
  • Delivering end-to-end marketing execution—conducting market research, crafting campaign strategy, and managing implementation across channels
  • Consulting on customer experience and loyalty programs while collaborating with cross-functional teams to build integrated marketing and thought leadership initiatives

Deputy Program Manager

Netcarrots Loyalty Services Ltd
Bangalore
03.2022 - 09.2022
  • Managing loyalty programs for key clients like C.K. Birla and Coromandel International, driving a 28% rise in retention and 32% increase in sales revenue
  • Resolving 95% of client escalations within SLA, ensuring consistent client satisfaction and service excellence
  • Presenting business review reports with 25% average growth in client engagement, while mentoring a team of 8 to achieve 30% higher efficiency

Client Service Manager

BigCity Promotions
Bangalore
01.2021 - 03.2022

Client Projects

  • Successfully managed high-potential corporate accounts for esteemed clients including Cargill, HSBC, Mondelez, Phillips, Titan, United Breweries, and Lifestyle, achieving a 25% increase in overall sales revenue and maintaining an average client satisfaction score of 92%
  • Successfully executed 95% of campaigns with end-to-end ownership, resulting in significant campaign success and client satisfaction

Roles and Responsibilities

  • Managing high-value accounts across retail, F&B, FMCG, and BFSI, with ownership of account planning, sales forecasting, and strategic growth initiatives
  • Leading end-to-end campaign execution by engaging cross-functional teams across creative, product, delivery, and operations
  • Overseeing daily execution to ensure campaign success and client satisfaction through proactive coordination and issue resolution
  • Staying current on industry trends, compliance standards, and competitor activity to inform strategic decision-making

Brand Account Manager

DigiGro
Bangalore
03.2020 - 01.2021
  • Driving end-to-end brand and campaign strategy for leading CPG, auto, and lifestyle brands—achieving up to 30% growth in brand visibility and 25% uplift in campaign performance
  • Executing multi-channel campaigns across digital, social, and offline platforms, resulting in a 55% engagement rate and improved audience reach
  • Collaborating with creative, media, and analytics teams to optimize campaign delivery, contributing to a 3x increase in lead quality and faster conversion cycles

Brand Consulting & Account Management

Various Organizations
Multiple
07.2017 - 11.2019
  • Delivered strategic marketing and brand management solutions across F&B, auto-assist, and digital service sectors.
  • Spearheaded the #BeTheChange pan-India campaign for TVS Auto Assist, reaching over 5 million customers and increasing brand engagement by 50%
  • Led brand consulting initiatives that drove a 30% increase in brand presence and 25% uplift in campaign performance through continuous analysis and optimization.
  • Strengthened franchise sales at The Thickshake Factory by 25% and improved operational efficiency across 30 outlets by 30%.

Education

Post Graduate Diploma - Integrated Marketing Communication

St. Xavier's College
Kolkata, India
01.2018

Master of Arts - History

Jadavpur University
Kolkata, India
05-2017

Bachelor of Arts - History

Jadavpur University
Kolkata
04-2015

Skills

  • End-to-End Campaign Management
  • Client Relationship & Account Management
  • Strategic Planning & Forecasting
  • Problem Resolution & SLA Management
  • Loyalty & Customer Engagement Strategy
  • Digital & ABM (Account-Based Marketing) Execution
  • Market research
  • Cross-Functional Team Collaboration

Certification

  • Certified in 'Demystifying Design' – IDC School of Design, IIT Bombay
  • Research Paper: 'Culture & Religion in the Making of Vishnupur'
  • Admin Committee Member – Jadavpur University Fest (SANSKRITI)

Timeline

Project Manager

Creative Factor
10.2022 - 01.2024

Deputy Program Manager

Netcarrots Loyalty Services Ltd
03.2022 - 09.2022

Client Service Manager

BigCity Promotions
01.2021 - 03.2022

Brand Account Manager

DigiGro
03.2020 - 01.2021

Brand Consulting & Account Management

Various Organizations
07.2017 - 11.2019

Post Graduate Diploma - Integrated Marketing Communication

St. Xavier's College

Master of Arts - History

Jadavpur University

Bachelor of Arts - History

Jadavpur University
Saheli Guha