Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Interests
Timeline
Generic

Saheli Sengupta

PMO Lead
Kolkata

Summary

A highly organized and hard-working individual looking for a responsible position to gain practical experience. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Skilled project management professional with strong leadership capabilities and results-driven mindset. Adept at guiding cross-functional teams to achieve strategic objectives and deliver high-impact projects. Strong focus on collaboration, adaptability, and fostering productive work environment. Proficient in project planning, risk management, and process improvement.

Overview

13
13
years of professional experience
1
1
Certification
3
3
Languages

Work History

PMO Leader

IT Infrastructure Services
07.2023 - Current
  • Experienced with SAP, CRM, and a few other's tools relevant to ERU Domain.
  • - 9+ years of varied experience spanning across various roles from Delivery to Support.
  • - 3+ years of strong Transformation and Process Optimization capabilities in Customer Service.
  • - Extensive knowledge in Process Piloting and Documenting starting from transition level, SOP & Process map creation, PPT creation of various process requirement.
  • - Domain expertise in Utilities covering Process Transition & Process Mining.

Subject Matter Expert

TCS Limited, Utility Domain
06.2015 - 06.2023
  • - In-depth experience in handling large scale Delivery
  • - Business Development, mining for new business opportunities.
  • - Transition Planning, Resource Planning
  • - Process training and Certification.
  • - Process Definition and Documentation.
  • - Help the team on publishing the Contextual Master Stories.

Process Associate

TCS Limited, Utility Domain
03.2014 - 05.2015
  • - Domain expertise in Utilities handling customer complaints and escalations.
  • - Also handled Ombudsman Complaints of utility domain.
  • - Training Planning for new joiners.
  • - Processed data analysis.
  • - RCA of team processing and escalations.

Relationship Manager

RDB Insurance services Pvt. Ltd
09.2013 - 03.2014

Relationship Manager

BMA Wealth Creator
10.2012 - 09.2013

Education

Post Graduation -

the Calcutta University
01.2011

Graduation - Philosophy

Calcutta University
04.2009

10+2, Higher Secondary - undefined

03.2009

10th, Secondary (Madhyamik) - undefined

03.2007

Skills

  • Critical analysis skills
  • Original concept development
  • Collaborative decision making
  • Strategic problem analysis
  • Collaborative leadership
  • Cross-functional teamwork
  • Skilled at prioritizing concurrent responsibilities
  • Efficient task prioritization
  • Efficient at acquiring new skills
  • Skilled in digital tools and technologies
  • Organizational time strategies
  • Skilled in creating professional reports
  • Quick to adjust
  • Proficient in managing stress
  • Strong interpersonal collaboration
  • Service excellence
  • Clear written communication

Coordinating project timelines

Accomplishments

  • Supervised team of 7 staff members.
  • Collaborated with team of 98 in the development of Utility programe as an SME.
  • Achieved Green Belt by introducing Contextual Master for Certification tasks.
  • Used Microsoft Excel to develop team manegemnt tracking spreadsheets.

Additional Information

Listening to music, cooking, gardening, and traveling.

Software

Excel

Word

Power Point

Ariba

SAP

CRM

Certification

Contextual Master

Interests

Cooking, Listening Music, Gardening, Travelling

Timeline

PMO Leader

IT Infrastructure Services
07.2023 - Current

Contextual Master

05-2022

Subject Matter Expert

TCS Limited, Utility Domain
06.2015 - 06.2023

Process Associate

TCS Limited, Utility Domain
03.2014 - 05.2015

Relationship Manager

RDB Insurance services Pvt. Ltd
09.2013 - 03.2014

Relationship Manager

BMA Wealth Creator
10.2012 - 09.2013

Graduation - Philosophy

Calcutta University

10+2, Higher Secondary - undefined

10th, Secondary (Madhyamik) - undefined

Post Graduation -

the Calcutta University
Saheli SenguptaPMO Lead