SAHIB PAL
New Delhi
Summary
A results-driven professional with a strong foundation in the EdTech sector, offering extensive experience in leading operations teams and optimizing business processes. With an MBA in Banking and Finance, I possess a robust understanding of financial analysis, risk management, and strategic planning. Passionate about transitioning into Commercial Real Estate deal underwriting, I have proactively enrolled in specialized Real Estate Underwriting training to deepen my industry knowledge. I am eager to apply my leadership skills, financial expertise, and operational acumen to contribute effectively to underwriting teams while advancing my career in commercial real estate finance.
Overview
7
7
years of professional experience
Work History
Team Leader, Operations
Study group
Noida
11.2021 - Current
- Generated CAS for student admissions.
- Joined as Global Admissions Executive. Promoted to Subject-Matter Expert (Admissions Specialist) on 4th of September 2023
- Liaised with range of internal stakeholders (e.g.: UK business leaders, Global Sales teams, VCT, etc) and external stakeholders (Student Admin or Student Fees team, etc) to ensure have required information on specific admissions cases/tasks
- Investigating upon error by formulating Root Cause Analysis, and Level 1 and 2 escalations
- Generate daily, weekly, and monthly reports to track SLA adherence
- Utilized Salesforce dashboards for real-time visibility, attaining a 97% SLA compliance rate.
- Identify and track relevant KPIs (Key Performance Indicators), such as defect rates, rework rates, and customer complaints, by achieving the quality target of 98%.
- Designed comprehensive process maps in collaboration with the Global Quality Control team to identify improvement areas.
- Time and Motion (T&M) activities to identify average productivity time for all types of tasks that the team performs on a regular basis.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Lead on day-to-day allocation and achievement of work across the team, ensuring maximum flexibility is achieved through training and development activities.
- Traveled to Beijing and Guangzhou, China, on behalf of the study group. Conducted intra-team training sessions for the China staff on the payment plan and educated them on the overall operations process, i.e., key responsibilities and the process of application.
- Convert students from Hong Kong and generate more revenue for the organization
Human Resource Trainee
The oberoi group
10.2020 - 04.2021
- Prepare HR-related reports as needed (like training budgets by department)
- Process documentation and prepare reports relating to personnel activities (performance evaluations, staffing, recruitment, training, grievances, etc.)
- Coordinating prospective candidates, interviewing them, and administering offers
- Gather payroll data like leaves, working hours, and bank accounts
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite
Intern
Interactive avenues
06.2018 - 08.2018
- Collaborated with various teammates when working on day-to-day tasks and devising new concepts
- Categorized the posts into partnerships, tropical, launch, testimonials, corporate and social responsibility
- Assisted the social media team with influencer research by handling the brand pages of Instagram, Facebook, YouTube, and Twitter
- Reduced overhead by taking on more responsibility with creative and administrative tasks
- Assisted clients with a business plan, purchase, branding, advertising, remodeling and marketing, and strategies for increasing followers within twelve months on social media platforms
- Acquired a great knowledge of E-learning tools; Facebook Blueprint, Karma, Sysomos, Sprinklr, and Social Buzz
- Worked on Relaxo Competition Audit
Education
MBA - Banking And Finance
Narsee Monjee Institute of Management Studies
Mumbai, India07.2024
Certification in Investment Banking And Finance -
Boston Institute of Analytics
New Delhi, India01.2024
Diploma in Sanitary Inspector -
All-India Institute of Local Self Government
12.2021
BBA -
JIMS Vasant Kunj - GGSIPU
Delhi07.2019
Diploma in Accounting and Computer Applications -
11.2017
Commerce -
Delhi Police Public School
Delhi03-2016
10th -
Delhi Police Public School
Delhi06-2014
Some College (No Degree) - Real Estate Underwriting Training - Loan Review
UDEMY
OnlineSkills
- Budgeting
- E-Learning
- Excel
- Financial analysis
- Stakeholder management
- High sense of urgency
- Good Analytical skills
- Microsoft Office
- Attention to detail
- Ms PowerPoint
- One note
- Omniview
- Pega
- Power BI
- PowerPoint
- Process Mapping
- Salesforce
- Sprinklr
- Sysomos
Passions
- Cars
- Real estate
Timeline
Team Leader, Operations
Study group
11.2021 - Current
Human Resource Trainee
The oberoi group
10.2020 - 04.2021
Intern
Interactive avenues
06.2018 - 08.2018
MBA - Banking And Finance
Narsee Monjee Institute of Management Studies
Certification in Investment Banking And Finance -
Boston Institute of Analytics
Diploma in Sanitary Inspector -
All-India Institute of Local Self Government
BBA -
JIMS Vasant Kunj - GGSIPU
Diploma in Accounting and Computer Applications -
Commerce -
Delhi Police Public School
10th -
Delhi Police Public School
Some College (No Degree) - Real Estate Underwriting Training - Loan Review
UDEMY
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