SAHIB SETHI

Issuing Confirmation of Acceptance of studies to student (CAS).

• Joined as Global admissions executive in November 2021
• Got first promotion as Subject Matter Expert also know as (Admissions Specialist) on 4th of September 2023 and and then got promoted for second time as Team Lead on 27th February 2024.
• Ensure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on regular basis
• Created overall process mapping with help of Global Quality Control team to discover opportunities for improvement.
• Time and Motion (T&M) activities to identify Average productivity time for all type of tasks which team performs on regular basis.
• Took regular one-to-one meetings and ensure each team member has objectives and training / development plan.
• Investigating upon error by formulating Root Cause Analysis, and Level 1 and 2 escalations.
• Lead on day to day allocation and achievement of work across team, ensuring maximum flexibility is achieved through training and development activity.
• Liaised with range of internal stakeholders (e.g.: UK business leaders, Global Sales teams, VTC, etc) and external stakeholders (Student Admin or Student Fees team, etc) to ensure have required information on specific admissions cases/tasks.
• Ensure updated regular reviews of all required documentation, with amendments where necessary, saved on One Note ( reference guide for organization) and communicated to team in timely manner.
• Collaborated with other teams across Global Admissions to provide support to wider Admissions processes as required including designing and maintaining clear operational guides to ensure consistency of operations
• Used outputs from quality and control checks and audits to identify and implement opportunities for process improvements and/or further staff training, either on team or individual basis.
• Provide timely turnarounds on reporting and customer requests.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Held weekly team meetings to inform team members on company news and updates.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism and following Pro - Rata process.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Acquainted about requirements for International Foundation year, International Year one and Pre-Masters program which are Study Group CAS Programs.
• Travelled to (China) Beijing and Guangzhou on behalf of Study group.
• Conducted Intra Team Training sessions for China staff on Payment Plan and educated them on overall operations process i.e. Key responsibilities and process of application transfer from Assessment to Confirmation and till CAS is issued to student which has helped to strengthen relationship between sales and admissions

• Prepare HR-related reports as needed (like training budgets by department).
• Process documentation and prepare reports relating to personnel activities (performance evaluations, staffing, recruitment, training, grievances, etc.)
• Coordinating prospective candidates, interviewing them, and administering offers.
• Gather payroll data like leaves, working hours, and bank accounts.
• Prepared monthly, weekly, and daily logs using Microsoft Office Suite.

• Handling of Key Assignments.
• Assisting in accounting and auditing assignments.
• Handling correspondence with clients.
• Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations.
• Prepared quarterly tax returns and reviewed submitted documentation with auditors.

• Digital Marketing.
• Collaborated with various teammates when working on day-to-day tasks and devising new concepts; categorizing the posts into partnerships, tropical, launch, testimonials, corporate and social responsibility.
• Assisted the social media team with influencer research by handling the brand pages of Instagram, Facebook, YouTube, and Twitter.
• Reduced overhead by taking on more responsibility with creative and administrative projects.
• Assisted clients with a business plan, purchase, branding, advertising, remodeling and marketing, and strategies for increasing followers within twelve months on social media platforms.
• Worked on Relaxo's Competition Audit for the month of May 2018.
• Acquired a great knowledge of E-learning tools; Facebook Blueprint, Karma, Sysomos, Sprinklr, and Social Buzz.