SAHIBA HARIYANI

• Devised hiring and recruitment policies for 100 employee company
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Optimized talent acquisition efforts by updating job descriptions, leveraging social media platforms, and attending career fairs. Recruited top talent to maximize profitability.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Directed hiring and onboarding programs for new employees.
• Improved employee retention by developing and implementing effective onboarding and orientation programs.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information. Educated employees on company policy and kept employee handbook current.
• Improved employee engagement levels through regular feedback sessions, recognition programs, and opportunities for professional development. Conducted company-wide town hall meetings to convey updates.
• Developed & Implemented performance management systems that provided clear goals, expectations, and ongoing feedback to employees for continuous growth and provided feedback to managers on employee performance.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities. Collaborated with cross-functional teams to align human resources strategy with overall business objectives and long-term growth plans.
• Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
• Met with employees half yearly for progress reviews and performance assessments.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Mentored junior HR professionals in developing their skills, providing guidance on best practices based on extensive industry experience.

• Oversaw and managed hiring process and assisted human resources.
• Facilitated smooth onboarding processes for 100 new hires, leading to faster integration into workplace culture.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
• Coordinated employee training programs to boost skills development and improve overall performance.
• Developed and coordinated employee training programs to improve productivity and performance.
• Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.

Conducted regular market research to identify new and emerging vendors, staying ahead of competitors in securing most advantageous partnerships.

• Restructured procedures through coordination with compliance director to create and execute projects.
• Led contract negotiations with new vendors, securing advantageous terms that supported long-term business growth.
• Streamlined vendor management processes, resulting in improved efficiency and reduced overhead costs.
• Timely coordination with vendor partners to streamline process
• Working on multiple software's like- Fresh desk and Lead Squared.
• Identified potential cost savings through detailed analysis of spending patterns across multiple categories of goods and services provided by vendors.
• Optimized procurement processes through strategic sourcing initiatives, reducing lead times and improving cost effectiveness.
• Partnered with legal teams in drafting contracts that protected company interests while maintaining positive vendor relationships.
• Collaborated with cross-functional teams to optimize vendor selection criteria and ensure alignment with company objectives.
• Facilitated regular vendor review meetings to discuss performance issues, address concerns, and explore opportunities for process improvements.
• Implemented a centralized database for tracking and managing all vendor-related information, improving accessibility and transparency across the organization.
• Developed strong partnerships with key vendors, fostering collaborative environment for mutual success.

• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Handled orientation procedures for new hires. Facilitated criminal background check process for new hires.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
• Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
• Implemented performance management systems, fostering a culture of continuous improvement and professional development.
• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Verified that vendors received timely enrollment information, changes, and terminations.
• Handled employee exits.

• Managed a diverse range of escalated cases, ensuring resolution according to company guidelines and policies.
• Reduced response time with thorough knowledge of company products and services.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered comprehensive product training sessions for new hires, expediting their integration into the team.
• Provided constructive feedback during weekly meetings with management on operational challenges faced by the team.
• Championed the adoption of digital tools within the department, optimizing workflows for greater productivity.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Trained staff on operating procedures and company services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.