Sahil Goel
Summary
Demonstrated experience of building and leading teams for 0-to-1 as well as 1-to-10 vectors across Business Strategy, Operations, Expansions & Launch, Customer Experience & Product with highly analytical approach
Overview
6
6
years of professional experience
Work History
Director
Smartstaff
10.2024 - Current
- Driving business targets across teams including sourcing, operations and business team for Tailoring vertical
- Owning the North Star Metric of Revenue for the tailoring vertical
- Own the vertical's financial targets of vertical from GM to CM3
- Own the month on month and yearly growth targets for the tailoring vertical.
Associate Director
Smartstaff
04.2024 - 10.2024
- Decreased monthly worker attrition from 30% to 18% by filling in process gaps, diligent monitoring of ground team, right incentivization and product enhancements.
- Improved supervisor to worker ratio by 100% by product and process interventions including perfect shift , using a tool for targeted engagement .
- Increased Payout accuracy by 20% by introducing weekly reconciliation, on the fly penalty, defined process for penalty waiver and policy clarity on unpaid- off in coordination with Business team
- Reduced reopen rate by 35% and resolution rate by 20% by rebuilding team, getting SOP's in one place, audit mechanism and escalation matrix to cross functional teams
- Improved CM1 by 3% in 6 months by reworking worker rate cards, penalty policies and reducing accommodation burn
Senior Program Manager - New Initiatives
Smartstaff
10.2023 - 03.2024
- Set-up and scaled Smartskilling , the upskilling program from scratch to 50 students weekly improving selection to 95% and increasing sourcing funnel by 30%
- Set-up and scaled Saathi Channel for sourcing that involved team of 50+ executives spread across villages of 4 key states thereby increasing weekly onboarding by 25 % in 4 months
- Productized the work-flows to reduce person dependence and do more experiments to scale up the channel from 0 to 100 weekly onboarding
- Increased retention of Saathi by 40% through in-app engagement of leaderboards, stories and better visibility of earnings
- Reduced channel CAC by 30% by introducing tiering and calibration of milestones and optimization of rate cards
- Leveraged the network and reach of Saathi channel to fulfill demand for new categories, namely loaders and Training institute candidates
Program Manager
Smartstaff
05.2023 - 09.2023
- Improved inside sales team conversion from 10% to 25% by redefining CRM flows, capturing and utilizing data using dashboards, incentivization and diligent oversight.
- Improved rejoining from 20% to 35% by revamping app designs for better communication, writing SOP's for customer support team, and implementing a conditional penalty waiver
- Increased weekly referrals by 100% by segmenting the active user base to understand behavior, gamification of referral feature and including referral earning as part of payout page
- Increased onboarding to 1st shift conversion to 80% by bringing batching in leads , writing and implementing cross team SOP's, sending automated messages and tracking data at sales agent level
Management Consultant
Ernst & Young LLP (EY)
06.2018 - 05.2020
- Improved EBITDA by 400 Cr+ , implemented 5 digital solutions, Indian steel giant, revenue. 840K Cr+
- Realized cost savings of 150 Cr+ , revamped procurement practice, onboarded 4 new vendors
- Reduced prod. costs by 75 Cr+ , devised pred. model, revised input mix, curtailed 10% rejections
- Delivered savings worth 700Cr+ , developed Asia's largest Supply Chain Tower(SCT ) for India's largest cement group
- Headed team of 5, devised 35+ KPI' s for XOs, designed wireframes for 2400+ widgets in SCT
- Enhanced bottom-line by , reduced workforce by 5%, eliminated 10+ process redundancies
- Remodeled KPI's & revamped review cadence for 40+ functional heads across 5 zones & 3 Business Units
Education
M.Tech - Financial Engineering
IIT Kharagpur
Kharagpur, West Bengal05-2018
B.Tech - Agricultural and Food Engineering
IIT Kharagpur
Kharagpur, West Bengal06-2017
Skills
- Analytics: LookerStudio, Metabase, SQL
- Presentation: MS Office Suite
- FrontEnd: CSS, HTML, JS
- Project Management: Jira, Gantt
Timeline
Director
Smartstaff
10.2024 - Current
Associate Director
Smartstaff
04.2024 - 10.2024
Senior Program Manager - New Initiatives
Smartstaff
10.2023 - 03.2024
Program Manager
Smartstaff
05.2023 - 09.2023
Management Consultant
Ernst & Young LLP (EY)
06.2018 - 05.2020
M.Tech - Financial Engineering
IIT Kharagpur
B.Tech - Agricultural and Food Engineering
IIT Kharagpur
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