SAHIL ARYA
Bengaluru
Summary
Organized Operations Lead with more than 7+ years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of industry mandates to maintain work environment safety and efficiency. Choreographs major aspects of operations planning, launch assessment and management for optimal cost balance and CRM.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations - Lead
The Basil Hospitality Services
10.2023 - Current
- Spearheaded the operational setup alongside the director, establishing efficient processes and procedures that continue to optimize performance for existing business and new ventures.
- Capitalized on opportunities by networking and closing potential leads concurring to institutional catering, QSR's and E- commerce.
- Leveraged data-driven insights to identify and eliminate operational inefficiencies, resulting in 7% decrease in expense.
- Championed cross-functional partnerships with internal departments and external stakeholders to foster operational alignment and optimize workflows.
- Encouraged and promoted ideas aligned to business needs and benefits.
Operations & Logistics Manager
Crave By Leena
09.2022 - 09.2023
- Worked closely with the founder to drive the operational set-up and continue to drive existing operations efficiently by monitoring & evaluating all processes. Also, inducing change slowly in existing processes.
- As part of the operational setup, worked on identifying key resources for sales, logistics, production team & vendors.
- Supervise the overall end-to-end delivery of products from inventory procurement to production to the mapping of deliveries so as to meet all timelines.
- Liaise with the founder to drive people's agenda from resolving everyday conflicts, building the work & providing good working conditions for all employees.
- Maintain daily, monthly & quarterly reports related to customer complaints, delays, order trends, ingredient costing and pin code-wise order falling.
- Handle and resolve issues with regard to operations, suppliers, deliveries and employees.
Strategic Business Manager
Fipola Retail India Pvt. Ltd.
08.2021 - 09.2022
- Improved business profits through innovative cost containment and revenue generation techniques by initiating a series of marketing campaigns.
- Handled a cluster of 8 units & 1 cafe and managed 85 staff.
- Strategized with key operational teams to create individual store business plans, pricing, unique product purchase, and constant upselling.
- Present monthly reports of the performance of individual & overall units based on desired parameters.
Area General Manager - F&B
OYO
05.2019 - 01.2020
- Owning end to end P&L for a portfolio of 16 cloud kitchens. Achieving a target of 650+ orders a day.
- Effectively leading and coordinating with multiple teams - field engineers, BDM', Vendor', PC & QC, Finance, Chef'.
- Applied performance data metrics to evaluate and improve operations, target current business conditions, forecast and indent inventory.
- Set project timelines and kept teams on task to complete milestones according to schedule.
Assistant Manager - F&B
The Park Hotels
01.2016 - 10.2018
- Managed a stand-alone café & restaurant simultaneously, 42 & 74 covers. Also, had cross-functional experience in a rooftop bar & coffee shop.
- Oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Planned and prepared workflow schedule, delegating tasks for 16+ member team.
- Enhanced sales by 15% through in-house promotions and constant upselling.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Assistant Manager - F&B
Deccan Plaza
01.2016 - 06.2016
- Assisting the F&B manager in preparing budgets, minimizing wastage & cost control.
- Utilizing & providing constant banqueting business, 40+ events of 80+ guests each for a period of 4 months.
- Given the opportunity to serve as MOD for the hotel when required.
Business Development Executive
Sagar Overseas Pvt. Ltd.
06.2014 - 05.2015
- Created and developed a database of 16 clients, expanding existing business operations and supplies to neighboring states.
- Prepared proposals, created contracts and connected with clients to drive consistent sales.
- Handled a team of technicians, improved daily sales by 30% through repairs.
Education
MBA - International Hospitality & Luxury Management with Leadership
Glion Institute of Higher Education
Switzerland01.2014
Bachelor of Arts - Hospitality Administration And Management
Business & Hotel Management School
Switzerland01.2013
Bachelor of Science - Hospitality Administration And Management
MERIT Swiss Asian School of Hotel Management
Ooty01.2012
Skills
- Process Improvement & optimization
- Strategy Specialist
- Task Delegation
- Planning
- Development Skills
- Communication & Presenting
- Business Negotiation Knowledge
Languages
English
Hindi
Tamil
German (Intermediate)
Certification
- KPMG Future Business Leaders Program, KPMG India - 6 months
Timeline
Operations - Lead
The Basil Hospitality Services
10.2023 - Current
Operations & Logistics Manager
Crave By Leena
09.2022 - 09.2023
Strategic Business Manager
Fipola Retail India Pvt. Ltd.
08.2021 - 09.2022
Area General Manager - F&B
OYO
05.2019 - 01.2020
Assistant Manager - F&B
The Park Hotels
01.2016 - 10.2018
Assistant Manager - F&B
Deccan Plaza
01.2016 - 06.2016
Business Development Executive
Sagar Overseas Pvt. Ltd.
06.2014 - 05.2015
MBA - International Hospitality & Luxury Management with Leadership
Glion Institute of Higher Education
Bachelor of Arts - Hospitality Administration And Management
Business & Hotel Management School
Bachelor of Science - Hospitality Administration And Management
MERIT Swiss Asian School of Hotel Management
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