Sahil Badegar
Pune
Summary
Customer-focused automotive service professional with 7+ years of experience across premium automobile brands including Land Rover, Audi, Mercedes-Benz, and Honda Big Wing. Proven expertise in service advisory, customer handling, estimate preparation, and workshop coordination. Adept at managing high-pressure environments while maintaining service quality and customer satisfaction. Strong communicator with a track record of improving service processes and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Land Rover (Modi Motors)
Pune
08.2025 - Current
- Elevated customer satisfaction through exceptional service advisory.
- Developed precise job cards and service estimates for efficiency.
- Facilitated communication between customers and workshop teams to ensure timely delivery.
- Articulated service scope, costs, and timelines with clarity.
- Addressed customer issues while adhering to brand standards.
Service Processing Advisor (S.P.A)
AUDI PUNE
Pune
01.2022 - 08.2025
- Prepared detailed estimates efficiently using ETKA and DMS.
- Facilitated formal communication between workshop and front office to enhance clarity.
- Reviewed estimates from customer perspective, applying necessary adjustments.
- Supported team in meeting deadlines under pressure through continuous collaboration.
Customer Service Consultant (C.S.C.)
Mercedes Benz
Pune
01.2020 - 12.2021
- Analyzed customer feedback, implementing process changes to surpass satisfaction goals.
- Advised customers with personalized attention to service demands.
- Recommended products and services to fulfill vehicle needs, ensuring product trust.
Asst. Service manager
HONDA BIGWINGS
Pune
01.2019 - 12.2020
- Collaborated with customers to identify service needs and address issues effectively.
- Developed written plans and secured customer consent for subsequent actions.
- Established and upheld quality benchmarks to enhance team productivity and service standards.
Workshop Manager
Sainath Auto Services & Spares
Pune
01.2018 - 12.2019
- Purchased and oversaw inventory of supplies, tools & equipment.
- Maintained Workshop activities in line with budget requirements.
- Identified areas in need of improvement and development plans to correct problems.
Education
Bachelor of Engineering - Mechanical Engineering
Kalinga University
Raipur, India01.2018
Junior College -
St. Paul's English School
Mumbai, India01.2013
Schooling -
Loyola High School
Pune, India01.2010
Skills
- Customer relationship management
- Service process optimization
- Job card preparation
- Vehicle inspection
- Team collaboration
- Effective communication
- Customer satisfaction enhancement
Languages
Bengali, Hindi, Marathi, English
Certification
Audi India Training Programs | 2023 – 2024
Completed multiple VC and face-to-face trainings on:
• Skill & Time Management
• Product Selling
• Personality Development
• Communication Skills
Completed multiple VC and face-to-face trainings on:
• Skill & Time Management
• Product Selling
• Personality Development
• Communication Skills
Accomplishments
Best Support Champion Award | 2022 – 2023
Awarded during annual Jamboree ceremony (After Sales Department) for exceptional performance and support.
Awarded during annual Jamboree ceremony (After Sales Department) for exceptional performance and support.
Timeline
Service Advisor
Land Rover (Modi Motors)
08.2025 - Current
Service Processing Advisor (S.P.A)
AUDI PUNE
01.2022 - 08.2025
Customer Service Consultant (C.S.C.)
Mercedes Benz
01.2020 - 12.2021
Asst. Service manager
HONDA BIGWINGS
01.2019 - 12.2020
Workshop Manager
Sainath Auto Services & Spares
01.2018 - 12.2019
Bachelor of Engineering - Mechanical Engineering
Kalinga University
Junior College -
St. Paul's English School
Schooling -
Loyola High School