Summary
Overview
Work History
Education
Skills
Software
Timeline
SAHIL BANSAL

SAHIL BANSAL

Shimla,Himachal Pradesh

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in OPERA, with friendly and decisive approach to resolving challenges.

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Industrial Trainee

The Oberoi Cecil
Shimla
11.2018 - 03.2019
  • Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

Front Office Associate

The Ortus Residency
Dharamshala
01.2021 - 04.2022
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Developed and implemented office policies to enhance efficiency in operations.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

front office associate

The Radisson Jass Shimla
Shimla
05.2022 - 05.2023
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Generated and reported performance metrics to management to inform decision-making.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.

Front Office

ITC Tavleen Resorts and Spa
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

BSc - hospitality and hotel administration

INSTITUTE OF HOTEL MANAGEMENT SHIMLA
01.2017 - 04.2020

Senior secondary school - undefined

D.A.V. SR. SEC. PUBLIC SCHOOL, CBSE, BAZAR, SHIMLA, New, Delhi

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S.S.N. PUBLIC SCHOOL TOTU

Skills

Computer Proficiencyundefined

Software

OPERA

IDS

Timeline

front office associate - The Radisson Jass Shimla
05.2022 - 05.2023
Front Office Associate - The Ortus Residency
01.2021 - 04.2022
Industrial Trainee - The Oberoi Cecil
11.2018 - 03.2019
INSTITUTE OF HOTEL MANAGEMENT SHIMLA - BSc, hospitality and hotel administration
01.2017 - 04.2020
Front Office - ITC Tavleen Resorts and Spa
D.A.V. SR. SEC. PUBLIC SCHOOL, CBSE - Senior secondary school,
S.S.N. PUBLIC SCHOOL TOTU - ,

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