Sahil Batta
NEW DELHI
Summary
Proven Restaurant Owner at Simge Cafe with expertise in guest relations and cost optimization. Skilled in enhancing customer satisfaction through effective communication and organizational strategies. Notable success in building supplier relationships and ensuring compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Restaurant Owner
Simge Cafe
New Delhi
01.2024 - 05.2025
- Addressed customer complaints regarding restaurant services and products promptly.
- Conducted regular kitchen facility inspections to ensure safety and health regulations compliance.
- Negotiated vendor contracts for food, equipment, and supplies to optimize costs.
- Cultivated relationships with suppliers and distributors to secure favorable pricing on orders.
- Maintained current knowledge of industry trends and best practices to enhance operations.
- Managed cash flow by establishing labor and food costs budgets while ensuring timely payments.
Executive
EXL Service
09.2022 - 03.2023
- Utilized Sabre, Apollo, and Amadeus GDS to identify and correct ticketing discrepancies.
- Leveraged ARC tool to rectify reporting inaccuracies in ticketing data.
- Recorded accurate ticketing data using G-MAX system for comprehensive reporting.
- Resolved exchange errors on company accounts in both ARC and G-MAX systems.
- Implemented technical procedures to ensure data integrity and security compliance.
- Streamlined management processes for AMEX GBT blended workflow to enhance efficiency.
Process Associate
IGT SOLUTIONS
02.2022 - 09.2022
- Executed reservations, ticket issuance, reissues, cancellations, and revalidations on Amadeus and Galileo.
- Developed itineraries and reservations for corporate clients.
- Managed schedule change bookings to accommodate client needs.
- Planned itinerary deadlines in accordance with airline restrictions.
- Trained staff to implement approved process improvements in designated functional areas.
- Verified documents and analyzed data to address queries regarding client applications.
TRAVEL CONSULTANT
The Travel Stations
12.2020 - 01.2022
- Collaborated with clients to identify travel preferences and budget, creating tailored itineraries.
- Researched and recommended destinations and activities, ensuring memorable travel experiences.
- Coordinated travel logistics including flights, transportation, and visa assistance for seamless arrangements.
- Resolved customer inquiries and complaints, delivering timely and accurate information.
- Cultivated relationships with travel partners, negotiating favorable rates and staying informed on industry trends.
TRAVEL CONSULTANT
Getz Destinations
09.2019 - 10.2020
- Developed tailored itineraries through collaboration with clients on travel preferences and budgets.
- Researched and recommended destinations, hotels, and activities aligned with clients' interests.
- Coordinated all travel logistics, including flight bookings and transportation, ensuring seamless arrangements.
- Addressed customer inquiries and resolved complaints to enhance overall service quality.
- Cultivated strong relationships with travel partners to negotiate favorable rates and terms.
- Maintained up-to-date knowledge of industry trends to inform client recommendations.
GUEST RELATION ASSOCIATE
CAFE COFFEE DAY SQUARE
10.2018 - 06.2019
- Developed welcoming atmosphere for all visitors through exceptional customer service.
- Greeted guests with comprehensive overviews of restaurant amenities.
- Participated in staff meetings to strategize improvements in customer satisfaction ratings.
- Accurately handled cash payments and reconciled transactions at each shift's end.
- Maintained cleanliness and orderliness across all property areas.
- Provided personalized support to clients, addressing unique needs to foster brand loyalty.
- Delivered outstanding service through active engagement and effective listening skills.
Internship Trainee
RADISSON BLU PASCHIM VIHAR
11.2017 - 03.2018
- Identified customer needs promptly and efficiently to enhance service delivery.
- Utilized document management system to maintain organized, accessible company files.
- Collaborated with senior team members to acquire job-related skills and knowledge.
- Attended training sessions to develop personal skills and stay informed about industry updates.
- Provided support to staff on various tasks to ensure operational efficiency.
- Partnered with human resources to facilitate employee management and organizational planning.
- Practiced essential techniques diligently to improve overall job performance.
Education
Master of Business Administration - Human Resources Management
IGNOU
Delhi05.2025
BA - TOURISM STUDIES
IGNOU
Delhi01.2022
CERTIFICATE COURSE - HOSPITALITY OPERATIONS
WORLD-CLASS SKILL CENTRE VIVEK VIHAR
Delhi04-2018
class 12th -
S.B MILLS.SR.SEC.SCHOOL
Delhi05-2017
class 10th -
S.B MILLS.SR.SEC.SCHOOL
Delhi03-2015
Skills
- Guest relations management
- Organizational skills
- Creativity and innovation
- Microsoft Word proficiency
- Microsoft PowerPoint expertise
- Microsoft Excel proficiency
Hobbies and Interests
- Music
- Cooking
- Travelling
Languages
- English
- Hindi
Timeline
Restaurant Owner
Simge Cafe
01.2024 - 05.2025
Executive
EXL Service
09.2022 - 03.2023
Process Associate
IGT SOLUTIONS
02.2022 - 09.2022
TRAVEL CONSULTANT
The Travel Stations
12.2020 - 01.2022
TRAVEL CONSULTANT
Getz Destinations
09.2019 - 10.2020
GUEST RELATION ASSOCIATE
CAFE COFFEE DAY SQUARE
10.2018 - 06.2019
Internship Trainee
RADISSON BLU PASCHIM VIHAR
11.2017 - 03.2018
Master of Business Administration - Human Resources Management
IGNOU
BA - TOURISM STUDIES
IGNOU
CERTIFICATE COURSE - HOSPITALITY OPERATIONS
WORLD-CLASS SKILL CENTRE VIVEK VIHAR
class 12th -
S.B MILLS.SR.SEC.SCHOOL
class 10th -
S.B MILLS.SR.SEC.SCHOOL
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