SAHIL BHANIA
Corporate Trainer
Noida,UP
Summary
Dedicated corporate trainer with expertise in training and development, specializing in voice and accent training, pre-process training, and soft skills enhancement. Achieved 100% certification rates for new hires and improved BQ performer results by 13%. Skilled in stakeholder collaboration to align training initiatives with organizational objectives. Proven ability in classroom management and mentoring within learning and development teams.
Overview
10
10
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Voice and Accent Trainer
Access Healthcare
03.2025 - Current
- Guided new hires, promoting strong staff development and increasing productivity.
- Conduct new hire training sessions to optimize employee onboarding processes.
- Expert in facilitating in-depth interviews centered around client prioritization of V&A metrics.
- Led workshops focused on cultural awareness to improve communication effectiveness across varied demographics.
- Refined trainees' pronunciation and accent by applying customized coaching strategies.
- Streamlined file management by developing Excel spreadsheets for tracking and maintaining essential training data.
- Performed post-training evaluations to confirm sustained growth and advancement among staff members.
Communication Specialist
Tech Mahindra
11.2023 - 03.2025
- Lead new hire training courses for effective onboarding of the employees.
- Specialized in conducting ultimate interviews focused on client-centered V&A metrics.
- Achieved 100% throughput and 10% efficacy in new hire trainings certifications.
- Facilitated TNI and TNA processes, resulting in a 13% improvement among BQ performers within four weeks.
- Collaborating with various stakeholders & dept. heads to align training initiatives with organizational goals.
- Administered regular assessments to measure progress and tracks improvement in communication.
- Lead workshops to improve overall English language skills.
- Ensured a well-rounded approach to communication improvement.
- Customization of training programs to align with client specific requirements and industry specific language needs.
Voice and Accent Trainer
IOpEx Technologies
08.2021 - 11.2023
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Monitored outcomes and general level of success of training and reported findings to management.
- Observed engineers to assess abilities, interests and learning objectives for personalized lesson planning.
- Provided feedback, guidance and support to students on participation and performance.
Service Coordinator
Innovation Technology By Design
09.2020 - 08.2021
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Working closely with remote engineers and MSP tool set specialist to maintain service at its best.
- Communicated with clients and service providers to provide updates on work progress.
Soft Skills Trainer
Don Bosco Tech Society
01.2020 - 06.2020
- Monitored growth and development of individual soft skills.
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Monitored outcomes and general level of success of training and reported findings to management.
- Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management.
- Created content for various training programs.
- Held specific workshops for 35 people.
Soft Skills Trainer
Orion Edutech Pvt. Ltd.
06.2018 - 12.2019
- Created content for various training programs.
- Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management.
- Monitored growth and development of individual soft skills.
- Applied interpersonal and motivational skills to facilitate program engagement and promote adherence to principles taught during training.
- Monitored outcomes and general level of success of training and reported findings to management.
- Scheduled and taught in class and online courses to increase learning opportunities.
Senior Process Executive
Accenture Pvt. Ltd.
07.2017 - 01.2018
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Evaluate ongoing processes for possible enhancements and beneficial changes to best practices.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed over 70 inbound calls per day.
Process Executive
Infosys BPO Pvt. Ltd.
05.2016 - 03.2017
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Informed customers of upcoming promotions and deals to boost sales.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated critical customer issues to the supervisor immediately to avoid lost revenue and canceled policies.
- Described product and service details to customers to provide information on benefits and advantages.
- Handled high flux of inbound calls within dynamic BPO environment.
Education
Bachelors of Degree - Biotechnology
2016
Skills
Classroom management
Teamwork and Collaboration
Strategic decision-making
Operational assessment
Interpersonal sensitivity
customer-centric thinking
Expert in pronunciation
Performance coaching
Accent neutralization
Vocal modulation
Feedback evaluation
Assessment development
Curriculum development
Certification
Attended 3 days TOT SESSION conducted by NIRD under JKSRLM team.
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timelier adaptation of customer satisfaction.
Timeline
Voice and Accent Trainer - Access Healthcare
03.2025 - Current
Communication Specialist - Tech Mahindra
11.2023 - 03.2025
Voice and Accent Trainer - IOpEx Technologies
08.2021 - 11.2023
Service Coordinator - Innovation Technology By Design
09.2020 - 08.2021
Soft Skills Trainer - Don Bosco Tech Society
01.2020 - 06.2020
Soft Skills Trainer - Orion Edutech Pvt. Ltd.
06.2018 - 12.2019
Senior Process Executive - Accenture Pvt. Ltd.
07.2017 - 01.2018
Process Executive - Infosys BPO Pvt. Ltd.
05.2016 - 03.2017
Karunya University - Bachelors of Degree, Biotechnology