Results-driven Quality Analyst with a proven track record at Teleperformance, leveraging 7 QC tools and root cause analysis to enhance operational efficiency. Recognized for maintaining high call quality scores while resolving complex financial queries. Skilled in Salesforce and Workday, with a strong focus on customer satisfaction and meticulous attention to detail. Currently transitioning into debt recovery, with a strong interest in contributing to Encore Capital's mission of ethical and results-driven collections.