Summary
Overview
Work History
Education
Skills
Timeline
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SAHIL BISHT

SAHIL BISHT

F&B Executive
New Delhi

Summary

Adept at driving operational efficiency and sales growth, I honed my skills in food and beverage operations, including allergen awareness and wine pairing. My leadership in team collaboration and multitasking significantly enhanced guest satisfaction and service quality, establishing a reputation for excellence and a foundation for professional development.

Overview

5
5
years of professional experience

Work History

F&B Executive

Vietnom
01.2024 - Current
  • Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
  • Collaborated closely with other departments to create seamless guest experiences from arrival to departure.
  • Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
  • Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.

F&B Captain

Shangri La Hotel
01.2023 - 10.2023
  • Enhanced team efficiency by effectively delegating tasks and managing schedules for optimal productivity.
  • Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
  • Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
  • Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

F&B Captain

Courtyard by Marriott
06.2022 - 11.2022
  • Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
  • Facilitated successful events by working closely with clients on menu selections, layout planning, and staffing requirements.
  • Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
  • Ensured seamless transitions during shift changes by thoroughly briefing incoming staff on current reservations, special requests, or potential issues.
  • Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
  • Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.

Assistant Waiter

The Oberoi Group Of Hotels
02.2020 - 11.2021
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
  • Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.

Education

Bachelor of Arts - Hospitality

Kukreja Institude of Hotel Managment
Dehradun, India
04.2001 -

Bachelor of Arts -

Delhi University
SOL
04.2001 -

Skills

Cost control

Operational efficiency

Sales growth

Allergen awareness

Food and beverage operations

Wine pairing

Table management

Teamwork

Teamwork and collaboration

Multitasking Abilities

Scheduling staff

Self motivation

Timeline

F&B Executive

Vietnom
01.2024 - Current

F&B Captain

Shangri La Hotel
01.2023 - 10.2023

F&B Captain

Courtyard by Marriott
06.2022 - 11.2022

Assistant Waiter

The Oberoi Group Of Hotels
02.2020 - 11.2021

Bachelor of Arts - Hospitality

Kukreja Institude of Hotel Managment
04.2001 -

Bachelor of Arts -

Delhi University
04.2001 -

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SAHIL BISHTF&B Executive