SAHIL BOROLE
Regional Trainer
DOMBIVLI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
4028
4028
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Regional Trainer
Tata Motors Limited
01.2023 - Current
- Planning & Hand holding for Training for Tata Motors Authorized Distributors manpower for West Region
- Co-ordination with Regional Parts Manager(RPM) for Distributor DSR(Dealer Sales Representative) & MSR( Mechanic Sales Representative) performance
- Conducting Classroom Trainings & On Job Trainings(OJT) with MSR & DSR for Tata Genuine Parts(TGP) selling techniques & unique selling proposition
- Awareness & Promotional activities for Tata Genuine Parts(TGP)
- Meeting Retailers & Mechanics for product feedback & necessary improvement
- Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
- Evaluated current industry trends and best practices, incorporating this knowledge into program offerings to ensure relevancy and maximum impact on participants.
- Evaluation of participants performance through Bronze, Silver & Gold assessments/skill contests, providing constructive feedback for growth and improvement.
- Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts.
InDealer Trainer
Honda Cars India Ltd - Regent Honda
08.2019 - 01.2023
- Conducting new employee orientations, seminars, and other training required by management
- Conducting After sales Process Training, Technical Training for Dealership employees & Nominating employees for Regional Training Centre as per Training Calendar laid down by HCIL
- Working closely with managers at all facilities to schedule training sessions
- Formulating training policies, programs, and schedules based on knowledge of identified training needs, individual department processes, business systems, or changes in products, procedures or services
- Administrating for E-learning platform for Dealership employees ID creation & training coverage in Dealer management system
- Liason with Area Service Manager for Service Process Audit & 5S/Facility audits as per Honda Pro Care Standards
- Analysis of CSI score & Dealer PSF complaint analysis & FI repeat jobs taking suitable countermeasures to improve Work Quality & PSF scores
Dealer Inhouse Trainer
Maruti Suzuki - SK Wheels Pvt Ltd
01.2017 - 05.2019
- Planning the Dealership Technical Manpower requirements designation wise as per Vehicle load for all branches
- Preparing skill matrix for Workshop Staff & identify their training requirements
- Liason with Regional Training Manager(RTM) & Territory Service Manager (TSM) for generation of candidates MSPIN in Dealer Management System (DMS)
- Nominating candidates for Regional Training Centre as per monthly calendar by MSIL
- Monitoring Master Certification Program - SSQS Bronze exams
- Planning target for Training parameters to achieve Balance Score Card (BSC) points
Floor Supervisor
Honda VJ Automobiles Pvt Ltd
08.2014 - 05.2015
- Allocate job cards to various bays and monitor the work done on the bike
- Communicate the time required to complete the task to the service advisor
- Ensure the sourcing of all the parts, spares & consumables required to complete the work
- Offer technical inputs to the technicians, wherever required
- Monitor schedule adherence and take corrective actions in case of time overruns
- Communicate any time and cost overruns to the service advisor
- Manage the quality of work done on multiple bays, simultaneously
- Engage, interact & tackle the customer who's seated at the bay and viewing his bike getting serviced
- Ensure that the technicians are not disturbed while the bikes are being serviced
- Exhibit strong technical understanding of the bikes, to the customer
- Along with the Service advisor, conduct a check on the vehicles in PDI area, to ensure that all jobs mentioned in the job card have been completed as per quality guidelines
- In case of any discrepancies, vehicle to be returned to the floor for rework job
- Reschedule the service scheduling chart in case of rework and communicate the same to the service advisor
Service Advisor
Honda - V J Automobiles Pvt Ltd
01.2013 - 05.2013
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
Technician
Maruti Suzuki - Automotive Manufacturers Pvt Ltd
05.2012 - 08.2012
- Take inventory of the vehicle before start of Job and update if any abnormalities or mismatched observed with respect to initial inventory
- To attend to all complaints mentioned on the Repair Order (R.O) and provide right recommendations for the same
- To complete the allocated job within the prescribed time limits
- To fix the defects right the first time
- To utilise workshop tools & equipment's responsibly w.r.t
- Issuing & returning
- Ensure usage of protective covers while working on the vehicle
- While working in workshop always adhere to the safety norms and maintain and wear all personal safety wear's (safety suits, shoes, helmet, goggles, hand gloves etc.)
- To report additional repair requirement on customer's vehicle
Education
Bachelors - Automobile Engineering
National Institute of Technical & Management Studies
Advance Diploma - Automotive Mechatronics
Government Polytechnic Pune
Diploma - Automobile Engineering
Maharashtra State Board of Technical Education(MSBTE)
HSC - undefined
Maharashtra Board
SSC -
National Institute of Technical & Management Studies
Skills
Interpersonal Skills
Additional Information - Factory Visits
- Visit to Mercedes Benz India Ltd(MBIL) plant, Chakan Pune, 2016
- Visit to Maruti Suzuki India Ltd(MSIL) plant, Gurgaon, 2017
Personal Information
Date of Birth: 08/27/89
Publications
- Valve Clearance Adjustment in Two Wheelers, XBHP magazine, MAY 2012, http://www.xbhp.com/talkies/do-yourself/21104-valve-clearance-setting-rtr180.html
- Brake Fluid Replacement Procedure in Two Wheelers, XBHP magazine, MAY 2012, http://www.xbhp.com/talkies/do-yourself/21050-brake-uid-replacing-brakebleedingrtr180.html
Training
- New City Hybrid Training, 2022, Honda Cars India Ltd
- Honda In Dealer Trainer Seminar(HIDTS), 2019, Honda Cars India Ltd, Greater Noida
- Basic, Advance, Product Training & Soft Skill Basic training, Maruti Suzuki Regional Training Centre
- Internship, 2016, Mercedes Benz-Transcar Pvt Ltd Chennai
Achievements And Awards
- Suzuki Service Qualified System(SSQS) certified Technician, Maruti Suzuki India Ltd
- Certified Maintenance Technician (CMT), Mercedes Benz India Ltd
Additional Information
Factory Visit :
1)Visit to Mercedes Benz India Ltd(MBIL) plant at Chakan Pune(2016)
2)Visit to Maruti Suzuki India Ltd(MSIL) plant at Gurgaon(2017)
3)Visit to Tata Motors Limited(TML) plant at Pimpri,Pune(2023)
Certification
Suzuki Service Qualied System(SSQS) certied Technician - Maruti Suzuki India Ltd
Accomplishments
PUBLICATIONS :
Valve Clearance Adjustment in Two Wheelers
Valve Clearance article published in XBHP magazine in MAY 2012 issue
http://www.xbhp.com/talkies/do-yourself/21104-valve-clearance-setting-rtr180.html
Brake Fluid Replacement Procedure in Two Wheelers
Brake Bleeding article published in XBHP magazine in MAY 2012 issue
http://www.xbhp.com/talkies/do-yourself/21050-brake-uid-replacing-brakebleedingrtr180.
html
Timeline
Regional Trainer
Tata Motors Limited
01.2023 - Current
InDealer Trainer
Honda Cars India Ltd - Regent Honda
08.2019 - 01.2023
Suzuki Service Qualied System(SSQS) certied Technician - Maruti Suzuki India Ltd
08-2017
Dealer Inhouse Trainer
Maruti Suzuki - SK Wheels Pvt Ltd
01.2017 - 05.2019
Certied Maintenance Technician (CMT) - Mercedes Benz India Ltd
04-2016
Floor Supervisor
Honda VJ Automobiles Pvt Ltd
08.2014 - 05.2015
Service Advisor
Honda - V J Automobiles Pvt Ltd
01.2013 - 05.2013
Technician
Maruti Suzuki - Automotive Manufacturers Pvt Ltd
05.2012 - 08.2012
Advance Diploma - Automotive Mechatronics
Government Polytechnic Pune
Diploma - Automobile Engineering
Maharashtra State Board of Technical Education(MSBTE)
HSC - undefined
Maharashtra Board
Bachelors - Automobile Engineering
National Institute of Technical & Management Studies
SSC -
National Institute of Technical & Management Studies
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