Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Certification
Interests
Timeline
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SAHIL CHAWLA

Lead Product Analyst
New Delhi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet an organization's goals.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Lead Product Analyst

Adobe
Noida
06.2022 - Current
  • Analyze KPI for agents and create quarterly scorecards accordingly.
  • Develop required policies and procedures that reflect actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
  • Use statistical methods to analyze data and generate useful business reports.
  • Participate in requirements meetings to understand business needs.
  • Partner with the leadership team to create weekly & monthly operation reports.
  • Work with business intelligence software and various reports to glean insights into trends and prospects.

Sr. Community & Social Media Consultant

ADOBE
08.2019 - 05.2022
  • Presented data insights to stakeholder on a monthly/quarterly basis.
  • Evangelized help content for customer base around the world.
  • Led projects to increase customer engagement on social media platforms like Instagram & YouTube.
  • Implemented strategies to create self help portals for customers.
  • Interacted with clients on Adobe community and social media to gather information about known issues and provide quick resolution.
  • Worked with the product team to improve overall product experience.
  • Trained new-hires and enable them to provide help on Adobe community & social media platforms.

Community & Social Media Consultant

Adobe
Noida
10.2016 - 08.2019
  • Announced upcoming product releases on Adobe community and social media platforms.
  • Worked with the product team to fix existing software bugs.
  • Engaged with customers on Adobe community and social media.
  • Analyzed and reproduced customer reported product issues to provide quick resolutions.
  • Collaborated with team members to achieve target results.

Technical Support Consultant

Adobe
Noida
04.2015 - 09.2016
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Maintained detailed case notes for customers.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Collaborated with team members to achieve target results.

Technical Support Associate

Dell
Gurugram
07.2014 - 03.2015
  • Troubleshooting hardware issues with Dell systems for US based customers.
  • Sold extended warranty and computer peripherals to achieve KPI's.
  • Recorded and maintained detailed case notes for each customer.
  • Analyzed issues to identify troubleshooting methods needed for quick resolution.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Bachelor of Arts - History

Delhi University
New Delhi
01.2009 - 01.2012

Diploma - Graphic Designing

Maya Academy of Advanced Cinematics
New Delhi
03.2010 - 04.2012

Central Board of Secondary Education - Arts

Vandana International School
New Delhi
03.2008 - 04.2009

Central Board of Secondary Education -

Ramjas School Pusa Road
New Delhi
03.2006 - 04.2007

Skills

    Data analysis

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Software

Microsoft Office

Power BI

Adobe Photoshop

Adobe Lightroom

MacOS, Windows

Autodesk Maya

Adobe Premiere Pro

Accomplishments

  • Collaborated with team of 5 for the creation of Adobe-care YouTube channel.
  • Increased self help possibilities for customer through effectively helping in the social media bot mapping process.
  • Trained and enabled multiple new-hires for technical support.
  • Prevented data loss for multiple consumer by working with the product to implement necessary changes to the software.
  • Won quarterly performance award for over-achieving quarterly targets.

Certification

Adobe Certified Export - Lightroom

Interests

Comicbooks

Videogames

Weight lifting

Cooking

Timeline

Lead Product Analyst

Adobe
06.2022 - Current

Data Science: Tell Stories With Data

06-2021

Certified Scrum Master

06-2020

Sr. Community & Social Media Consultant

ADOBE
08.2019 - 05.2022

Community & Social Media Consultant

Adobe
10.2016 - 08.2019

Adobe Certified Export - Photoshop

03-2016

Adobe Certified Export - Lightroom

09-2015

Technical Support Consultant

Adobe
04.2015 - 09.2016

Technical Support Associate

Dell
07.2014 - 03.2015

Diploma - Graphic Designing

Maya Academy of Advanced Cinematics
03.2010 - 04.2012

Bachelor of Arts - History

Delhi University
01.2009 - 01.2012

Central Board of Secondary Education - Arts

Vandana International School
03.2008 - 04.2009

Central Board of Secondary Education -

Ramjas School Pusa Road
03.2006 - 04.2007

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SAHIL CHAWLALead Product Analyst