Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Sahil Chawla

Summary

Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

13
years of professional experience

Work History

Vensure Employers Solutions (Formally Prism Hr)
Noida

Account Manager
01.2023 - Current

Job overview

  • Cultivate and maintain strong, enduring relationships with key clients
  • Collaborate with clients to align strategies with their long-term objectives
  • Identify cross-selling and upselling opportunities within existing client accounts
  • Ensure clients receive exceptional service and support, maintaining high satisfaction levels
  • Negotiate contracts, pricing, and terms with clients, ensuring mutually beneficial agreements
  • Stay informed about industry trends, market dynamics, and emerging technologies.
  • Advocated for customer needs within the organization, driving product improvements.

Azuga Telematics
Bangalore

Customer Success Team Lead
06.2021 - 03.2022

Job overview

  • Orchestrated the accelerated adoption and onboarding of Enterprise clients, ensuring they realize the full business potential of our offerings
  • Collaborated with customer-facing teams to create strategic and technical plans aligned with customer objectives, resulting in successful goal attainment
  • Identified process gaps, inefficiencies, and best practices to enhance daily operations, driving continuous improvement
  • Defined and tracked operational metrics, facilitating review and optimization with the team and leadership
  • Acted as an escalation point, swiftly resolving issues to maintain customer satisfaction.

WhitehatJr
Mumbai

Customer Success Team Leader
04.2020 - 10.2021

Job overview

  • Advised Customer Executive Leadership and internal teams, fostering cross-functional collaboration and problem resolution
  • Provided engineering feedback for product enhancement and solutions improvement
  • Defined strategies to enhance health, performance, and business capabilities, enabling value realization for prioritized workloads
  • Coached, developed, and motivated team members, ensuring high performance and productivity.

American Express India Pvt Ltd
Gurugram

Lead Credit Analyst
09.2016 - 03.2020

Job overview

  • Conducted comprehensive financial reviews for existing accounts, analyzing member profiles and requesting necessary documents
  • Managed small business accounts and assisted clients in selecting suitable products to enhance their business
  • Led collaboration between various teams for efficient issue resolution, maintaining high levels of customer satisfaction
  • Spearheaded employee satisfaction initiatives using segment-specific Reward and Recognition tools.

British Airways Plc
Gurugram

Process Advisor
01.2014 - 01.2016

Job overview

  • Handled escalations and resolved concerns and complaints, ensuring customer satisfaction
  • Managed calls from US/UK-based customers and facilitated changes to existing reservations
  • Demonstrated proficiency in Amadeus and supported passengers during disruptions
  • Contributed to revenue generation through exceptional customer service.

Om Tech Info Solutions
Gurugram

Assistant Technical Sales Representative
01.2011 - 01.2014

Job overview

  • Managed daily operations, escalations, and service recoveries, ensuring smooth functioning
  • Provided support for Microsoft product activations and offered antivirus assistance
  • Fostered team development through effective support, coaching, and skill enhancement.

Education

Shobhit University

Bachelors in Arts & Humanities
01.2013

University Overview

Skills

  • Customer Success & Sales
  • Escalation Management
  • Relationship Building
  • Customer Satisfaction
  • People Management
  • Contract Negotiation

Software

Salesforce

ClientSpace

Timeline

Account Manager
Vensure Employers Solutions (Formally Prism Hr)
01.2023 - Current
Customer Success Team Lead
Azuga Telematics
06.2021 - 03.2022
Customer Success Team Leader
WhitehatJr
04.2020 - 10.2021
Lead Credit Analyst
American Express India Pvt Ltd
09.2016 - 03.2020
Process Advisor
British Airways Plc
01.2014 - 01.2016
Assistant Technical Sales Representative
Om Tech Info Solutions
01.2011 - 01.2014
Shobhit University
Bachelors in Arts & Humanities

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Sahil Chawla