SAHIL CHOPRA

I am a Business Systems and Process Excellence Leader with 10 years of experience in designing, implementing and scaling organisational systems across Sales, Marketing, Operations, Production, HR and Customer Delivery.

The combination of deep business understanding, strong technical capability and process excellence skills enables me to transform complex operations into simple, structured and technology-driven workflows.

With over 8 years of hands-on ZOHO expertise and 5 years of marketing leadership, I have implemented and integrated multiple platforms and tools. This multi-system exposure gives me a rare 360-degree perspective of how processes, people, data, technology and business outcomes connect.

My core strength lies in converting business requirements into well-defined SOPs, scalable processes, high-clarity workflows and practical automation. I understand how leads are generated, nurtured, converted, serviced and retained.

I also bring strong knowledge of sales process mechanics, follow-up strategies, drip campaigns, telephony systems and how a sales representative can use ZOHO CRM as a strategic weapon.

I specialise in designing systems that bring transparency, accountability, and data-driven decision-making across the organisation.

• Business Systems Architecture
• ZOHO One Implementation (CRM, Recruit, Campaign, Booking, Flow, Desk, Bookings, People, Analytics etc.)
• Process Excellence & SOP Design
• CRM Architecture & Customer Journey Mapping
• API Integrations, Webhooks, UTM Tracking
• Marketing Systems & Funnel Optimization
• Sales Operations & Telephony Systems (Both National & International)
• Performance Management Systems (PMS – KRAs/KPIs)
• MIS, Dashboards, Power BI & Data Analytics

• Single-handedly architected and deployed Zoho One for 500+ employees.
• Built an after-sales automated customer journey of 260+ stages in ZOHO CRM that falls under 18+ stakeholders' desks, with real-time dashboards and TAT status of each stage for individual LoB.
• Designed and implemented a PMS for transparent performance and productivity monitoring of every employee in all departments across the organisation.
• Strengthened marketing output with UTM tracking, API integrations, CPL/CAC insights and ROI/ROAS models.
• Developed SOPs, escalation frameworks and operational structures across the organisation.
• Improved sales funnel visibility, follow-up discipline and conversion outcomes using CRM-driven automated processes.

• Digital Marketing – DSIM
• Tech Vintage Automation Program - Sanjeev Jain
• Advanced Excel & Google Sheets
• Project Management – Mandeep Kaur Chawla
• Networking Mastery – Paritosh Pathak
• Find Your Passion & Mission To Millions - T. Harveker (American Businessman & Motivational Speaker)
• Organisational Constitution Design – Vishwamitra Upadhyay