Overview
Work History
Education
Certification
Additional Information
Course
Additionalinformation
Age
Maritalstatus
Religion
Fathername
Personal Information
Mothername
Disclaimer
Timeline
GeneralManager
Sahil Deshwal

Sahil Deshwal

Relationship Manager
Palwal

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Relationship Manager

Policybazaar.com
Gurugram
08.2023 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Process Associate

VIAAN SOLUTIONS LLP ( US Healthcare)
Ahmdabaad
06.2022 - 03.2023
  • In My role as a insurance verification specialist,I prioritise maintaining patient data confidentiality and process excellent relationship-building and communication skills.
  • My experience includes verifying insurance eligibility and coverage for patients preparing and submitting insurance forms and applications and maintaining accurate patient insurance information in the system
  • I m proficient in electronic record keeping and insurance documentation
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.

CUSTOMER AGENT ( CA)

Air India Air Transport Services Limited) ("AIASL")
Ahmdabaad
  • Join Aiasl at terminal - 2 as customers agent at Ahmdabaad international airport terminal-2.
  • I have a work experience of handling software Saber, Amadeus ,Galileo , Cita and also check-In,Boarding,Baggage make-up area (BMA), Baggage break-up area (BBA) handling 5-10 flights on shift wise.
  • Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
  • Adapted quickly to changes in systems or processes, minimizing disruption to daily tasks and responsibilities as a Customer Agent.
  • Improved customer satisfaction by providing timely and effective resolutions to their concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

B.Sc(Airlines And Airport Management) - Hospitality Administration And Management

Chandigarh University
Punjab
07.2020

10+2 - Science Education

Green Wood Public School
Palwal

Matriculation - undefined

Sant Gayaneshwer public school, Palwal Haryana

Certification

Certificate of human factors and safety management in-aviation

Additional Information

Disciplined, dedicated and hardworking with an ability to easily adapt to changing work environments and technologies.

Course

Bsc in Airlines and Airport management

Additionalinformation

Learner with ability to learn new knowledge with ease, Confident and Determined, Good presentation-skills, Good team working-ability, Ability to rapidly build relationship and set up trust, Actively participated various hospitality events held in university

Age

24

Maritalstatus

Single

Religion

Hindu

Fathername

Mr.Rajkumar

Personal Information

  • Specialization: Airlines and Airport management
  • Date of Birth: 10/02/99
  • Gender: Male
  • Nationality: Indian

Mothername

Mrs.Santosh kumari

Disclaimer

I hereby, declare that the information furnished above is true to the best of my knowledge.


Sahil deshwal

Timeline

Relationship Manager

Policybazaar.com
08.2023 - Current

Process Associate

VIAAN SOLUTIONS LLP ( US Healthcare)
06.2022 - 03.2023

CUSTOMER AGENT ( CA)

Air India Air Transport Services Limited) ("AIASL")

B.Sc(Airlines And Airport Management) - Hospitality Administration And Management

Chandigarh University

10+2 - Science Education

Green Wood Public School

Matriculation - undefined

Sant Gayaneshwer public school, Palwal Haryana

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