Summary
Overview
Work History
Education
Skills
Languages
Hobbies And Lifestyle
Timeline
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Sahil Dhanta

Sahil Dhanta

Shimla

Summary

Dynamic sales professional with a proven track record at Teleperformance, excelling in customer relationship management and process improvement. Adept at statistical analysis and problem-solving, I consistently enhance customer satisfaction and drive business growth through effective communication and attention to detail. Committed to delivering exceptional results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

Teleperformance
Mohali
07.2022 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Performed analysis of current market conditions in assigned territories for efficient resource allocation.
  • Generated leads through cold calls, emails, and networking events to expand the customer base globally.
  • Resolved customer complaints in a timely manner within established guidelines.

Process Associate

31 parallel
Shimla
01.2021 - 09.2021
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Monitored performance metrics to measure process effectiveness.
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.

Customer Service Representative

Tech Mahindra
Chandigarh
04.2019 - 05.2020
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Arts - Economics

Day College
Chandigarh
05.2018

Diploma - Yoga

Punjab University
Chandigarh

12th-grade (commerce) - Accounting

St. Edwards School
Shimla

Skills

  • Fluent in English
  • Statistical analysis
  • Process improvement
  • Microsoft Excel
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Data entry
  • Performance monitoring

Languages

Proficient, Proficient

Hobbies And Lifestyle

  • I enjoy combat sports
  • Love Traveling
  • Listening to music
  • Sharing a great meal with friends
  • Riding Bike
  • Playing Cricket and basketball
  • Practice Taekwondo

Timeline

Sales Associate

Teleperformance
07.2022 - 01.2023

Process Associate

31 parallel
01.2021 - 09.2021

Customer Service Representative

Tech Mahindra
04.2019 - 05.2020

Bachelor of Arts - Economics

Day College

Diploma - Yoga

Punjab University

12th-grade (commerce) - Accounting

St. Edwards School

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Sahil Dhanta