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Dynamic retail professional with extensive experience in managing daily operations and fostering positive customer interactions. Proven ability to utilize effective communication techniques to engage customers and enhance the shopping experience. Strong expertise in inventory management and sales processes contributes to seamless store operations. Equipped with a solid foundation in organizational and leadership skills, eager to grow within a night operations environment while quickly mastering safety regulations and operational procedures for optimal efficiency.

Accounting and Finance graduate seeking to apply my skills and contribute to organizational success through effective performance and continuous value addition


  Seeking an exigent position in mid level Management across BPO\KPO\LPO, to leverage my expertise in all outsourcing facets of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization. PROFILE
  Dynamic & result oriented professional with rich cross-functional experience of over 17 years in managing the entire spectrum of BPO related functions including Process Improvement, Work Force Management, Service Excellence, Quality Compliance & Operational Development, Training (Process) and Client Management.
  Possess demonstrated capabilities in managing process verticals with strong background in implementing process improvements and quality initiatives for desired performance levels.
  Hands on experience in managing Transitions, possess in-depth knowledge of entire BPO operations ranging from ensuring SLAs, Process flows, Basic FTE Management, Team/Performance Analysis, MIS, Root Cause Analysis, Training and mentoring along with forecasting of workload and required staff.
  Expertise in maintaining high standards of customer service, with quality & service norms to achieve customer satisfaction and business retention. KEY STRENGTHS AREAS BPO Service Operations Management Service Quality Standards Customer experience Work Force Management Client Relationship Management Information Management People Management Process Management Performance Management Training and Mentoring


MBA graduate (June 2025) with experience in accounting support, financial documentation, business analysis, and operations coordination. Skilled in reconciliations, invoice preparation, reporting, process improvement, and client-focused operations. Proficient in Excel (PivotTables), Google Sheets, PowerPoint, SQL, Power BI, QuickBooks, CRM/booking tools, and Microsoft Word. Recognized for improving operational tracking and reducing workflow gaps by 25% while supporting 20+ projects. Seeking entry-level roles in Financial Analysis, Accounting, or Operations.

Sahil Gabrani

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12th - CBSE

10th - CBSE

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B.com -

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