Sahil Hamza
Senior Systems Engineer
Kolkata
Summary
Skilled in leading infrastructure modernization projects, optimizing system operations, and driving digital transformation initiatives to enhance business continuity and operational efficiency. Adept at collaborating with cross-functional teams, stakeholders, and vendors to deliver scalable and cost-effective technology solutions. Known for a proactive approach, strong troubleshooting abilities, and a deep understanding of IT best practices, ITIL processes, and industry standards.
Overview
11
11
years of professional experience
4022
4022
years of post-secondary education
2
2
Languages
Work History
Shift Lead
Cognizant
04.2024 - Current
- Onboarding and Offboarding end user from multiple Active Directory.
- Asset provisioning for end user.
- Creating/removing user in Active Directory.
- Managing security groups for user accounts.
- Installation/Un-installation of applications with privileged rights.
- Troubleshooting application, VPN and user access related issues over call, MS Teams and email.
- Ticketing tool: Service now.
- Application and Active Directory password resets for multiple domains.
- User account setup and joining user to domain.
- Creating user profiles for WMS applications.
- Troubleshooting O365 related applications.
- Assisting with user access requests and user account maintenance and Account lockout issues.
- Customer handling through calls, chats and emails.
- Incident handling and maintaining SLA.
- Setting up and troubleshooting printers, scanners and RF Scanners.
- Creating and setting up shared Mailbox and Distribution List.
- Creating and handling REQ and RITM.
- Troubleshooting label printer and network printer related issues.
- Collaborating with Client and Service Developer Team for Automation of Onboarding and Offboarding users from AD.
- Creating and Updating Knowledge Based Articles.
Specialist
HCL Technologies
05.2020 - 11.2023
- Monitored and analyzed Machines (Laptop, Desktop and VDI) using ATERNITY and provided support for performance improvement and health check through vCenter.
- Troubleshoot application issues, deployment and OS updates deployment issues.
- Ticketing tool: Service now.
- Citrix VDI assignation and configuration through vCentre.
- Incident handling and maintaining SLA.
- Resetting User Passwords in Active Directory Users and Computers.
- Assisting with user access requests and user account maintenance and Account lockout issues.
- Troubleshooting and resolving Active Directory related issues.
- Analyzing and troubleshooting authentication and authorization issues.
- Analyzing deployment log files and performing manual health checks.
- Active Directory group assignation, SCCM client installation and troubleshooting.
- Deployed OS and software patch updates to all workstations and servers.
- Manage and update user and device collections.
- Creating application package and supersedence.
- MS Excel skills- Creating dynamic reports with PivotTables, advanced conditional formatting, VLOOKUP, pivot tables and reporting.
Virtual Customer Associate
Amazon
08.2019 - 11.2019
- Handling customer with pre and post order queries.
- Handling replacement and refund issue.
- Account and transaction issues.
System Engineer
Infinity Maintenance Services
03.2014 - 04.2019
- Assisted IT with support with backup and recovery options.
- Provided assistance when installing hardware, software and Operating System.
- Diagnosed, guided users and provided user-friendly solutions.
Education
B.Tech - E.C.E
Institute of Science And Technology
Chandrakona Town 01.2010 - 01.2014
Higher secondary -
WBCHSE (Khalsa English High School)
Kolkata06.2010
Senior secondary -
WBBSE (St. Michael’s Academy)
Kolkata06.2007
Skills
Active Directory
Azure
AWS
Virtual Machines
End User Compute
Application Support
M365 Suite and Teams
SCCM
Training and mentoring
Teamwork and collaboration
Problem-solving abilities
Work Location
Kolkata, West Bengal
Timeline
Shift Lead
Cognizant
04.2024 - Current
Specialist
HCL Technologies
05.2020 - 11.2023
Virtual Customer Associate
Amazon
08.2019 - 11.2019
System Engineer
Infinity Maintenance Services
03.2014 - 04.2019
B.Tech - E.C.E
Institute of Science And Technology
01.2010 - 01.2014
Higher secondary -
WBCHSE (Khalsa English High School)
Senior secondary -
WBBSE (St. Michael’s Academy)