Sahil Jain
New Delhi
Summary
- Dynamic and results-oriented Telecom & IT Operations Engineer with 7 years of experience in Telecom Managed Services, Production Support, and Automation. Proven expertise in network operations, troubleshooting, and system monitoring, ensuring seamless service delivery. Currently working as an Automated Operation Engineer at Ericsson India Global Services Pvt Ltd, demonstrating strong problem-solving, communication, and leadership skills. A proactive team player with a keen ability to adapt to new technologies and optimize processes. Holds a B.Tech in Electronics & Communication Engineering (ECE) from HIT, Bahadurgarh (MDU), Class of 2016. Passionate about driving operational excellence and delivering impactful solutions in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AO Engineer
Ericsson Mobile Money Wallet
2017.08 - 2026.02
- Assisted with LDA tasks for MTN Mobile Money.
- Facilitated NIM enrichment for MFS nodes.
- Supported front office team management.
- Provided L1 operational support for Ericsson wallet platform and charging system.
- Troubleshot application-level issues for charging and billing operations.
- Managed real-time mobile wallet transaction oversight and troubleshooting for EWP/ECW nodes.
- Performed L1 preventive maintenance including service restarts (M3 notification ERS).
- Conducted regular health checks for Mobile Money Manager HSM AM CWS and PWS nodes and resolved issues.
- Handled critical incidents and emergencies effectively.
Bharti Airtel, India
2017.08 - 2019.04
- Handling the Real time charging for prepaid customer
- Performing Health Check for the nodes VS, AIR, MINSAT, SDP, EMM, EMA, CCN, IVR nodes on regular basis & provide resolution in case of any issue
- Follows ITIL procedures and processes with respect to Incident, management
- Co-ordination with internal/external customers for smooth operation of IN nodes
- Perform 2nd level troubleshooting and analysis on the fault detected during network operations
Education
B. Tech. - Electronics & Communication Engineering
Haryana Institute of Technology
Bahadurgarh, Haryana01.2016
INTERMEDIATE -
Prabhu Dayal Memorial Public School
Haryana01.2012
HIGH SCHOOL -
Shri Rama Bharti Public School
Haryana01.2010
Skills
- Linux system administration
- NIM enrichment
- Team management
- AWS cloud services
- Access management
- Monitoring and troubleshooting
- Incident and problem management
- Communication and interpersonal skills
- Analytical and problem-solving skills
Certification
- CDAC
- Embedded C
Personal Information
- Title: Automated Operation Engineer
- Date of Birth: 01/15/95
- Nationality: Indian
Hobbies and Interests
- Cooking
- Singing
- Visiting Newplaces
Rewards Recognition
Rockstar Award Multiple times monthly Rockstar award winner.
Timeline
AO Engineer
Ericsson Mobile Money Wallet
2017.08 - 2026.02
Bharti Airtel, India
2017.08 - 2019.04
B. Tech. - Electronics & Communication Engineering
Haryana Institute of Technology
INTERMEDIATE -
Prabhu Dayal Memorial Public School
HIGH SCHOOL -
Shri Rama Bharti Public School