Sahil Jamwal
Palampur
Summary
To secure a progressive, growth-oriented and stable position as a distinguished professional into Facilities Services, Corporate Administration, and Client Oriented Service Delivery guy, that is for the people. To utilize and contribute my skills to the growth of my organization.
Overview
4
4
years of professional experience
Work History
Associate Key Relationship Manager
ICICI Prudential
01.2022 - Current
- Responsible for Overall services in the building with a total 21,000 SQFT
- SPOC for FM services and leading the team
- People Management, Client Management, Vendor Management, procurement management
- Implement and manage safety procedures to ensure the provision of a safe working environment
- Ensuring compliance with statutory regulations on fire, health, and safety standards
- Assist and monitor to ensure all building procedures and performance measures are always maintained
- Managed client relationships and enhanced customer satisfaction resulting in a 20% increase in client satisfaction scores
- Optimized cafeteria operations to elevate customer satisfaction and maintain high hygiene standards
- Oversaw office and vendor management to ensure seamless operations
- Managing a team of Housekeeping, Pantry & Maintenance direct reporting
- Improve manpower utilization within existing facilities and processes
- Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency
- Prepare and submit various MIS and reports required by the management
- Managing & Monitoring of Store Inventory and stock management
- Look after Pest Control Service, Pantry Service, Vendor Management., Material management, Prepare BOQ, Attendance record, Bills
- Car Parking Allocation, Co-ordinate with landlord for Passenger Lift Management
- Imprest handling for Day to Day expenses of the floor
- M & E Handling with AMC’s & DLP monitoring& Initiating for renewals
- Mail Room Services, Concierge Service Desk Management / Logistical Support management for stakeholders
- Facility Help Desk Management & Employee Grievances (Reception / Front Desk)
Business Development Executive
Extramarks Education
10.2020 - 02.2021
- Achieving sales targets through Cold calling, Video counselling, Upselling and cross selling
- Salesforce CRM
- Relationship Management
- Aftersale Services i.e
- Counselling , Monitoring daily activities etc
- Handling asset management & asset tagging
- Upkeep of office from Engg & housekeeping perspective
- Interacting with Vendors for Service provided
- Monitoring of Bills of various Vendor and cross checking the Rates with the Quote
- Preparing and maintaining the Asset list
- Daily Monitoring of Preventive maintenance and entering the check List of the same
- If any problem arises in the same co-ordinate with the AMC Vendor for fixing the same at the earliest
Education
MBA/PGDM -
Chandigarh University
01.2020
BSC -SCVB -
Government college Palampur
Palampur, Himachal Pradesh01.2017
12th - PCM
HP Board
01.2014
Matriculation -
HP Board
01.2012
Skills
- MS Office
- Excel
- Power Point
- Salesforce
Languages
Hindi
Punjabi
English
Disclaimer
I hereby declare that all the statements made in this application are true and complete to the best of my knowledge and belief.
Personal Information
- Date of Birth: 03/28/95
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Associate Key Relationship Manager
ICICI Prudential
01.2022 - Current
Business Development Executive
Extramarks Education
10.2020 - 02.2021
BSC -SCVB -
Government college Palampur
12th - PCM
HP Board
MBA/PGDM -
Chandigarh University
Matriculation -
HP Board