Sahil Johri

• Proactively monitored and analyzed customer health indicators, business goals, and renewal dates, developing strategies for joint success.
• Drive process change and product adoption through change management, training, enablement, project management, and executive relationships.
• Conduct regular meetings and Quarterly Business Reviews at executive level with tailored plans and recommendations aligned with business needs and company offerings to ensure continued success and partnership.
• Managed $800k ARR portfolio of enterprise clients, including Zoom, Mazzio's, Blaze Pizza, Two Men and a Truck, LBS Financial Credit Union, and others.
• Became customers' trusted advisor by driving adoption of company products with a focus on achieving desired business outcomes.
• Identify upselling and cross-selling opportunities, contributing to revenue growth and increased sales.
• Develop a consultative relationship with each client and collaborate with other teams to ensure alignment at all levels throughout the partnership.
• Analyze customer data using tools like Salesforce to identify trends and opportunities for improvement, guiding data-driven decision-making.

• Handling Event associates team for event software solutions and upselling new event solutions for North American/European/ANZ Enterprise clients.
• Overseeing the associates for the whole Event life cycle and new product demands of Cvent Enterprise accounts.
• Working with associates for Enterprise clients such as YPO, Johnson & Johnson, Intel & Coca-Cola for a smooth Cvent platform based on client/project requirements.
• Gather associates requirements for future releases of the product and new sales product and document their feedback accordingly in Salesforce CRM
• Assisting the Account Managers(Sales) in closing new book businesses in the US, UK, EU, SA, and ANZ by client business requirement analysis and providing effective event solutions.
• Onboard clients on Attendee Hub, share training modules, and upsell new features.

• Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
• Manage class rescheduling requests, handle Data Base and coordinate with

other teams to execute the request.

• Resolve customer complaints quickly and effectively.
• Selected by management to train new team members on client satisfaction, products and services, systems, and company policies and procedures.
• On-boarding American colleges and universities to Whitehat Jr.
• Understanding new product and feature implementations.
• Discovering up-sell needs.

• Motivated team to operate on both inbound and outbound calls.
• Supervised the inbound team to make certain they answered questions knowledgeably and thoroughly.
• Supervised outbound team to ensure they followed computer-generated lead orders and exhibited courtesy at all times.
• Did spot-check and listen in on calls to make certain the team followed provided scripts.
• Ran monthly goal contests with rewards.