Sahil Kalia

Experienced Manager with over a tenure in leading a team of Product Consultants and Implementation Team within enterprise accounts

• Successfully managed and guided both Implementation and Customer Success teams, driving enhanced productivity and client satisfaction
• Held direct responsibility for revenue planning and collection from Enterprise+ accounts, contributing to overall growth
• Led the company's inaugural enterprise project in the Ed-tech domain, ensuring its seamless execution and success
• Collaborated closely with Product Team and Product Managers, actively contributing to the development of new features, staying updated on industry trends, and driving product enhancements
• Ensured high product adoption among clients and conducted regular performance reviews based on established parameters within teams.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• With 2 years of experience in account management, I have successfully ensured seamless onboarding and delivery processes, driving high product adoption and client renewal rates
• Presented comprehensive reports to clients on a bi-monthly, mid-session, and closure basis, providing industry insights and best practices
• Ensured consistent product adoption and usage across customers' organizations, leveraging data analysis to provide direct consultations and address business process inefficiencies