Sahil Kataria
Sn. Area Sales Manager
New Delhi
Summary
To understand, absorb and adapt the overall corporate culture and grow with the organization by being instrumental in its growth.
10 Years Expertise in BPO Sector. Team Handling, Team bonding, Operations Management, Escalation Management, Outbound Business 2 Business Sales, Outbound Upsell.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Sn.Area Sales Manager (PLCS-T2 Dept.)
Bajaj FinServ ltd
01.2025 - Current
- Moved to Surat location for new role in Field where need to be provide unsecure loan to our existing customers.
- Good knowledge about Loan policy and structure with different Program code.
- Apart from this I have enrich knowledge in learning and devolvement part.
- I have conducted lots of training like Rise to Lead, MESE and mentor training IC TO FLM in RTC Centre.
- Even When I was working in Call Centre, I am major focusing coaching, guidance, training where team is engaging 100 % in day-to-day task.
- Its help to resolved real time challenges where team is facing on daily basis.
- Training should be always conduct in a structure way where our audience must understand the agenda of every slides.
- It must be added in salt and spices if we read only slides then NO USE TO DO such TYPE OF TRANING. 0 % outcome will came from present audience.
Sn.Area Sales Manager (CC Dept.)
Bajaj FinServ ltd
06.2018 - 01.2025
- Joined Bajaj finserve since 2018 with new role and responsibilities for Credit Card Process as a Ass. Manager.
- Managing 60 Seats process with TCS Partner located in Pune.
- Handling all the business responsibilities like Targets, Data management, Dialer, People management and partner also.
- Conceptualize & implement marketing & communication strategies to build consumer preference & achieve organizational targets.
- Monitor competitor activities and devise effective counter measures.
- Developing relationships with key decision-makers in target organizations for business development.
- Coordinate with team to ensure conversion Targets are met.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
- One-on-one session with team members on the basis of productivity and target achievement.
- Responsible for floor discipline and agent`s Leaves management.
- Duration: -Augest’20 to 1st Feb 2023-Area Sales Manager role.
- Since 2020 I Have relocated to new Location with new role and responsibilities as Area Sales Manager as per Business call & Requirement.
- Managing 2 Location with 170+ Seats process with ISON & Cogent Partner located in Vadodara & Mangalore having 5 manages report to me.
- In that stage I became a FLM First level managers where I have to coach my team with sharing my best practices to them.
- Guide them each Situation whether it is official or personal.
- Spend more times in Review mechanism where this will be reflecting directly in business performance.
- Also, I am looking in to compliance and quality matrix’s where we can easily identified the pulse rate of Business.
- Apart from business I believe to do refresher session and training to all members where need to be identified the knowledge gap and help to groom our team in future.
- Being a FLM need to be active in every platform Like Social, Teams ,etc where I have to keep my eye in every tasks which I shared to my team.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
- Being a leader need to be implemented new initiative and appreciate Reportee ideas and views where we can get the best results.
- Key of Highlighted in Bajaj FinServ LDT
- Rewards and Recognition
- 1 HOM FOR Data Managing at partner location & Target achievement
- 5 Kudos
- 2 Power pack performance
- 2 Rising Stars.
- 5 Heroes
- Certified Trainer (TTT)
Assistant Manager
Dial 4 Trade Technologies Pvt Ltd
09.2017 - 06.2018
- I was handling 40 Executives. With 2 team leaders in India mart Business 2 Business Outbound Sales process.
- Conceptualize & implement marketing & communication strategies to build consumer preference & achieve organizational targets.
- Monitor competitor activities and devise effective counter measures.
- Developing relationships with key decision-makers in target organizations for business development.
- Coordinate with team to ensure conversion Targets are met.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
- One-on-one session with team members on the basis of productivity and target achievement.
- Responsible for floor discipline and agent`s Leaves management.
Team Leader – India art B2B
ISON BPO
08.2016 - 09.2017
- I was handling 16 Executives.in Indiamart Business 2 Business Outbound Sales process.
- Conceptualize & implement marketing & communication strategies to build consumer preference & achieve organizational targets.
- Monitor competitor activities and devise effective counter measures.
- Developing relationships with key decision-makers in target organizations for business development.
- Coordinate with team to ensure conversion Targets are met.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
- One-on-one session with team members on the basis of productivity and target achievement.
- Responsible for floor discipline and agent`s Leaves management.
Team Leader – India art B2B
Connections Direct India Pvt LTd
01.2016 - 08.2016
- Joined as a ATL and then got promoted as a Team Leader in 2 months.
- I was handling 12 Executives.
- Handling India art Business 2 Business Outbound Sales process.
- Conceptualize & implement marketing & communication strategies to build consumer preference & achieve organizational targets.
- Monitor competitor activities and devise effective counter measures.
- Developing relationships with key decision-makers in target organizations for business development.
- Coordinate with team to ensure conversion Targets are met.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
- One-on-one session with team member’s on the basis of productivity and target achievement.
- Responsible for floor discipline and agent`s Leaves management.
Executive – India art B2B ( E- Commorce)
Cogent E-Services
06.2015 - 01.2016
- Handling India art Business 2 Business Outbound Sales process.
- Conceptualize & implement marketing & communication strategies to build consumer preference & achieve organizational targets.
- Monitor competitor activities and devise effective counter measures.
- Developing relationships with key decision-makers in target organizations for business development.
- Coordinate with team to ensure conversion Targets are met.
- Design to strategy for team members to enhancement of sales which helps in increasing business in term of revenue.
Executive - Process- Tata Docomo, Outbound Sales /Retention
Interactive BPO solution (IBS)
10.2013 - 05.2015
- To intact with High Value customers for better services.
- To Retain the customers who are port services from tata to other.
- Providing best resolution to them.
Education
B.COM -
Delhi university
Higher secondary - PCMB
Sanjeevani public school
High school - undefined
Sanjeev ani public school
Skills
Sales team supervision
Timeline
Sn.Area Sales Manager (PLCS-T2 Dept.)
Bajaj FinServ ltd
01.2025 - Current
Sn.Area Sales Manager (CC Dept.)
Bajaj FinServ ltd
06.2018 - 01.2025
Assistant Manager
Dial 4 Trade Technologies Pvt Ltd
09.2017 - 06.2018
Team Leader – India art B2B
ISON BPO
08.2016 - 09.2017
Team Leader – India art B2B
Connections Direct India Pvt LTd
01.2016 - 08.2016
Executive – India art B2B ( E- Commorce)
Cogent E-Services
06.2015 - 01.2016
Executive - Process- Tata Docomo, Outbound Sales /Retention
Interactive BPO solution (IBS)
10.2013 - 05.2015
Higher secondary - PCMB
Sanjeevani public school
High school - undefined
Sanjeev ani public school
B.COM -
Delhi university
Languages
English
Hindi
Personal Information
- Date of Birth: 06/29/94
- Marital Status: Unmarried
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